Our client, a reputable family-run service centre in Redhill, Surrey, is seeking an experienced Customer Service Advisor to join their dedicated team.
This is an excellent opportunity for a skilled professional with a proven background in automotive customer service to progress their career within a well-established motor trade environment. The Customer Service Advisor will play a vital role in ensuring high levels of customer satisfaction and operational efficiency.
Benefits:
Competitive salary ranging from £32,000 to £35,000 per annum, with potential for quarterly bonuses.
20 days of annual leave plus bank holidays.
Auto-enrolment into the company pension scheme.
Discounts on parts for personal and family use.
Ongoing professional development through Bosch training and other industry courses.
Regular team-building activities, including summer BBQs, Christmas dinners, and Go-Karting events.
On-site parking for convenience.
Supportive and friendly working environment within a family-oriented business.Duties:
To warmly greet customers, establishing a positive rapport.
Efficiently handle customer inquiries and accurately record vehicle service and repair requirements.
Schedule service appointments effectively to balance workload and customer expectations.
Maintain clear communication with customers throughout the service process, updating them on vehicle progress.
Use automotive service management software for booking, updates, and record-keeping
Collaborate with technicians to ensure smooth workflow and timely completion of jobs
Promptly address any customer concerns, maintaining high service standards expected.
The Customer Service Advisor should uphold professionalism in appearance and conduct, reflecting the company’s values.Requirements:
A minimum of 2 years’ experience as a Customer Service Advisor in the automotive sector.
Strong interpersonal and communication skills necessary
Proficiency with automotive service management software and general computer skills.
Ability to work well within a team as a Customer Service Advisor and independently when required.
A genuine passion for the automotive industry, with a commitment to delivering excellent customer service.
Knowledge of current automotive industry developments is desirable.
Reliable, proactive, and customer-focused individual suitedContact Darwin Manship, Automotive Recruitment Specialist at Perfect Placement covering Redhill and Surrey, today to discover more about this fantastic Service Advisor opportunity.
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today