Main Areas of Responsibility: To provide administrative support to the Occupational Therapy Team in the delivery of key objectives and priorities within the service. To develop the City Councils commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken. To maintain confidentiality of information at all times in accordance with information governance requirements including the principles of Freedom of Information Act and Data Protection Act. To ensure that all services are carried out in a timely, accurate and efficient manner, leading to the achievement of the service business targets and best value. To operate in accordance with agreed objectives, targets and timescales. To assist with the provision and delivery of a customer focussed service. To attend meetings as requested by the Occupational Therapy Service. To highlight to senior managers all issues that require escalation or action. To support the work of the Agency Services team and support the key objectives. To work in partnership with other professionals, statutory, voluntary, community resources and other stakeholders to ensure that services are provided for the service user. To promote a positive image of Adult Care & Health and Liverpool City Council, working as part of an integrated team. To own individual enquiries, complaints and customer requests. To be first point of contact for all customers in relation to Occupational Therapy/Minor Adaptation enquiries. To effectively use relevant ICT systems. To maintain appropriate records of work undertaken and carry out necessary administrative procedure, including documented reports, within agreed service standards. Complete formal IT training as required. To participate in all aspects of training and personal development. To contribute to the training and development of new staff and trainees through regular feedback, mentoring, and job shadowing. Customer Service Advisor Customer Service Advisor Customer Service Advisor Customer Service Advisor