As an Assistant Store Leader you partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. You set the tone on the sales floor, elevate service through omni‑channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves.
Key Responsibilities
* Model Kate Spade Service behaviors and selling standards; lead a high‑energy, client‑focused environment.
* Drive omni‑channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
* Empower the team to personalize experiences and resolve customer issues effectively.
* Lead customer data capture to support marketing and repeat business.
Team Development & Leadership
* Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.
* Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results.
* Act as Store Leader in their absence; foster an inclusive, motivating culture.
* Build community networks to support recruiting and brand awareness.
Sales & Business Planning
* Own store sales plans and forecasts; create action plans to address business opportunities.
* Inspire the team to exceed performance standards across all selling channels.
* Partner with corporate teams to analyze market data and optimize strategies.
Brand & Visual Standards
* Champion Kate Spade's aesthetic and philosophy; maintain brand and operating standards.
* Execute visual directives and ensure an impeccable store environment.
* Communicate sell‑through, stock trends, and customer feedback to improve results.
Operational Excellence
* Oversee opening/closing procedures, cash handling, and facility security.
* Manage schedules and payroll budgets; adjust staffing to business needs.
* Ensure compliance with policies, safety, and loss prevention standards.
* Support inventory management, cycle counts, and shipment accuracy.
* Manage live stream shopping sessions and leverage social media trends to drive engagement.
Requirements
* 2+ years of retail management experience (fashion/lifestyle or comparable environment). A combination of education and experience will be considered.
* Strong leadership communication, and organizational skills.
* Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experienced with retail systems.
* Ability to analyze selling reports, identify trends, and react quickly.
* Strong English language proficiency. (for EU)
Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
What Kate Spade can offer you
* An inclusive, innovative, and fun working environment
* Internal mobility & career progression
* 1 paid volunteering day per year and opportunities to volunteer with global projects.
* Learning & development opportunities with our Ambassador Programme
* Regular social events
* Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
* Attractive employee discount
* Compelling incentive programme
Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
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