Bedfordshire Police
Police Staff • Permanent • Full Time
ERSOU - CTP • Stevenage
Salary: £40,893 • 37 hours per week
The Role
This exciting role will provide technical desktop and field engineering assistance to the National Desktop & Field Team Leader, the wider Customer Service Centre (CSC) and National Counter Terrorism Policing ICT Project teams, in the daily management of all hardware related issues and requests. Additionally, cryptographic device support will be a vitally important part of this role and will require Developed Vetting status.
Additionally, the successful candidate will work closely with all regional ICT units to support and deliver ERSOU based requirements. The right candidate will also pro-actively seek to improve current Field Support processes and the knowledge base, working towards a leaner and more efficient system of operation. The department has a strong ITIL alignment; a proven track record in this area would be extremely valuable.
The candidate will be expected to take the initiative in establishing excellent working practices and processes within this field and bring experience of hardware and remote assistance management using tools such as SCCM and Service Now. The main hardware in this portfolio is largely off-the-shelf equipment, however training will be provided. The right candidate will manage and own all outstanding faults, liaising with affected parties and resolver groups to provide effective resolutions within agreed service level agreements. Translating complex technical issues into everyday language and managing user expectations, while forming good working relationships with senior users, is crucial.
The role holder will be required to travel to multiple sites across the Eastern Region and at the National HQ in Birmingham, with occasional overnight stays as required.
Essential knowledge
* Windows-based operating systems
* Active Directory
* MS Office products
* Remote assistance tools and processes
* LANs/WANs including Fibre & Copper infrastructure/data centres
* Desktop PCs, laptops and handheld devices
* LaserJet printers & scanners
* Cryptographic devices and key materials
Desirable knowledge
* SCCM
* Service Now
* Solar Winds
ERSOU – Who We Are And What We Do
ERSOU is the Eastern Region Special Operations Unit, delivering regional response to Serious and Organised Crime and Counter Terrorism Policing for the Forces in the Eastern Region. The unit comprises Officers and Police Staff from across the region and works closely with the 7 Forces and National Partners. Roles offer opportunities to develop professionally in specialist areas, often delivering capabilities provided by local forces.
What We Offer
* Flexi time
* Blue Light Card discounts
* Opportunity to undertake nationally recognised Intelligence Professionalisation Programme (IPP)
* Generous pension scheme
* Dedicated CTP training for your role
* 24/7 access to an Employee Assistance Programme
* Opportunity to engage with networking groups such as the Network of Women, LGBTQ+, Parents & Carers, and Health & Wellbeing
Additional Information
All internal applicants must have successfully completed their probationary period to apply for this role. Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH) should upload a CV or provide relevant skills, experiences and qualifications in Word/PDF format. This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage. Redeployees will take priority during recruitment. If a redeployee is successful, they will remain on their home force’s terms and conditions.
As a Disability Confident leader, we are committed to creating an inclusive workplace, providing necessary adjustments so everyone can flourish. If you have a disability and meet the minimum criteria, you will be entitled to an interview under the “Offer an Interview Scheme.”
Note: It is recommended that you download and store a copy of the role profile, as this information will no longer be available once the advert has closed.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other, Information Technology, and Management
* Industries: Law Enforcement
Referrals increase your chances of interviewing at Cambridgeshire Constabulary by 2x
#J-18808-Ljbffr