Overview
The role is responsible in conjunction with the Clinical Care Manager for the management of the nursing, pharmacy, clinical rota and business intelligence teams, ensuring appropriate services are delivered effectively to the entitled patient population. Through innovative ways of working and strong leadership, the role ensures robust processes are in place that are compliant with NHS contracting and maximise financially incentivised enhanced services to support the sustainability of general practice.
Main duties of the job
KEY RESPONSIBILITIES
* Provide direct line management to the Business Intelligence Team and Clinical Care Team Leaders
* Support and oversee the administrative elements of enhanced services, Quality Outcomes Framework (QOF) and other services to ensure contractual requirements are met
* Oversee the delivery of public health campaigns (e.g., influenza vaccination) ensuring effective delivery of services
* Maintain a robust recall system to maximise patient contact and effective management
* Provide non-clinical support to the Clinical Pharmacist and nurse leads
* Monitor performance and key performance indicators (KPIs)
* Complete effective staff appraisals with objectives aligned to the PCN strategy goals
* Remain up to date with all national and local guidance
* Schedule and chair regular team meetings, appraisals, 1:1s, with mechanisms to feedback ideas to maximise a high‑performance culture
* Guide staff and develop searches and audits on the clinical system
* Review and update clinical templates relevant to current practice
* Identify and proactively address training needs
* Provide Management support to designated working sites
* Collaborate closely with other Deputy Managers
About us
We are an ambitious and diverse GP Practice Network, providing care to over 30,000 patients across six locations in Plymouth. We are a forward-thinking team that values fresh thinking and innovation to deliver the best healthcare for our patients. Working with Pathfields offers opportunities to contribute meaningfully and be part of a diverse team we are proud of.
We employ around 140 staff in diverse roles including GPs, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists, Receptionists, Administrators and more. We strive to provide a supportive and inclusive culture where staff can thrive and contribute ideas to continually improve our service to patients.
Job responsibilities
ROLE PURPOSE
The role, in conjunction with the Clinical Care Manager, manages the nursing, pharmacy, clinical rota and business intelligence teams, ensuring services are delivered effectively to the patient population. It promotes innovative ways of working, robust processes compliant with NHS contracting, and maximises financially incentivised enhanced services to support sustainability of general practice. It also supports the wider management team in promoting ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensuring the practice complies with CQC regulations.
* Drive efficiency and streamline processes
* Build staff skills and capabilities
* Effectively manage and support Clinical Care teams to optimise productivity and performance
* Support day-to-day clinical care team activities to ensure operational capability
This job description outlines tasks, responsibilities and outcomes required. The post-holder may carry out other duties as reasonably required by Partners and the Senior Management Team. The scope may evolve with primary care network commissioning.
KEY RESPONSIBILITIES
* Provide direct line management to the Business Intelligence Team and Clinical Care Team Leaders
* Oversee administrative elements of enhanced services, QOF and other services to meet contractual requirements
* Oversee public health campaigns such as influenza vaccination
* Maintain a robust recall system for effective patient management
* Provide non-clinical support to Clinical Pharmacist and nurse leads
* Monitor performance and KPIs
* Conduct staff appraisals ensuring objectives align with PCN strategy
* Stay up to date with national and local guidance
* Hold regular team meetings and 1:1s with feedback mechanisms for high performance
* Guide staff in clinical searches and audits
* Review and update clinical templates
* Identify training needs and provide management support to designated sites
* Collaborate with other Deputy Managers
KEY RESULT AREAS
* Optimisation of efficiency to foster a high-performance culture
* Clinical care teams are compliant with NHS servicing contracts
* Leadership with integrity, building a trusted and healthy work environment
* Thriving, well-supported teams leading to enhanced performance
* High staff morale within the clinical care team
Working hours
33 hours per week
Monday 07:00–18:00
Tuesday – New Working Day (NWD)
Thursday 08:00–18:00
Friday 08:00–12:00
Person Specification
Experience
* Experience of project management, including planning, implementation, and monitoring
* Experience and knowledge of change management or quality improvement principles, methodologies and tools
* Evidence of experience working to tight deadlines
* Evidence of problem solving and improving processes
* Experience of leading teams
* Good understanding of the health and social care environment and roles within it
Skills
* Exceptional communication skills, both written and verbal
* Team player with ability to work collaboratively
* Understanding of organisational and network-wide issues
* Ability to work on own initiative and manage workload
* Adaptability and flexibility to manage change
* Excellent organisational, management and planning skills, IT skills and communication
* Ability to foster a healthy culture
* Ability to follow policy and procedure
* Analytical thinking abilities
* Experience and knowledge of Systm1
Qualifications
* Good standard of education with excellent literacy and numeracy
* Educated to A-level/equivalent or higher with relevant experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, a DBS disclosure check will be required.
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