Carer Support & Wellbeing Worker
Closing date: 13 January 2026
HPFT are not offering sponsorship for the HCA/Support Worker roles and you must have the right to work in the UK in order to apply. If you are a graduate visa holder, you must have at least 12 months before expiry.
We have an exciting opportunity for a Carer Support & Wellbeing Worker to join our Adult Community Mental Health Services Team in Stevenage.
The area is well served with transport links to historic Hertfordshire and its glorious countryside as well as into London and beyond. We are looking for someone who is passionate about delivering care and support to the Carers of Adults with mental health issues.
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an exceptional organisation with big ambitions; our aim is to be the leading provider of mental health and specialist learning disability services in the country.
We can offer you a competitive salary, staff benefits package, excellent career development and training that comes from working for Hertfordshire Partnership University NHS Foundation Trust.
Whilst it is a challenging period for the NHS, there has never been a more exciting time to join HPFT. We are on a "Good to Great" journey as we continue to innovate, improve, transform and deliver the highest standards of care to the service users and communities that we serve.
Previous applications need not apply.
Main duties of the job
Job Summary
To work as part of a team which provides mental health services.
To focus directly on the needs of Carers requiring support (including assessment of their needs) using the Support Time and Recovery Model.
To work quadrant wide across both the North Hertfordshire and Stevenage Adult Community Mental Health Services Teams.
To work closely in association with the Service Manager and Team Leaders; as well as other senior staff and other agencies, to help maximise the quality and quantity of Carer services within available resources.
To work within approaches outlined through the Care Act 2014 and local policy re: providing Carer support.
To provide support, give time and thus promote recovery.
All Staff should comply with the Trust's Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.
Key Relationships
* Carers of Adults with mental health issues and with Service Users themselves
* Colleagues within own and other HPFT Teams
* Professionals in other NHS and external organisations (GPs, Care providers etc)
* Local Authorities
* Members of the local community
* Community Groups and Resources
About us
Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission.
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and in several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Job responsibilities
Duties and Responsibilities
* To provide support, give time to an allocated group of carers and thus promote carer support and recovery and promote their place in the broader community.
* Responsible for providing support to the care co‑ordinator, through providing support to the carer and linking any shared objectives into ongoing care planning.
* To positively promote wellbeing and support for self‑management for carers within the community.
* To enable the capacity of the teams to develop a rapport with carers, based upon attentiveness, sensitivity, understanding, compassion and honesty.
* To develop plans that will enable the provision of practical support to carers in developing and managing their lives.
* To ensure the right information is available to enable staff and carers to gain access to resources, including benefits and welfare rights.
* To help to identify early signs of carer breakdown by monitoring the wellbeing of carers.
* To report regularly to care co‑ordinators and appropriate key workers.
* To maintain accurate records as required by existing procedures, entering appropriate details on the carer record as necessary.
* To ensure the carer understands and has a clear pathway of support across community services; to include, on occasion, liaison work with acute services.
* To undertake direct carer work where this is deemed appropriate, and to proactively engage carers in working to achieve their own desired outcomes in line with recovery principles, and recorded in their care plans.
* To respond to urgent situations emergencies or crises using local protocols. E.g. implementation of carer contingency plans, carer breakdown.
* To lead on the development of structured and semi‑structured group work with carers within the community settings, and to contribute to the research of local need and the development of such groups to meet it.
* To use information systems including information technology and be willing to undertake appropriate training.
* To attend and actively participate in training sessions, team / care plan review meetings and supervision as appropriate.
* To undertake such other duties as may be determined from time to time within the general scope of the post.
Clinical Responsibility
* The post holder will work under supervision, where professional staff will always be available for reference and support.
* Allocation of work will be delegated by a professional.
* The post holder will implement carer support under the supervision of registered clinical practitioners in a range of settings.
Planning and Organisational Skills
* Ability to prioritise and manage their own case load in discussion with professional staff.
Service Development and Improvement
* Ability to understand the needs of carers and to assist in the development of business cases to meet their needs.
Communications
* Good written communications skills including ability to write reports and letters
* Good verbal communications skills including the ability to observe and listen effectively
* Ability to use IT programmes effectively, including E‑Mail, Microsoft Word, Excel and Powerpoint
* Understanding of confidentiality and impact on Carers
PERSON SPECIFICATION
KNOWLEDGE, TRAINING & EXPERIENCE
* NVQ Level 3 Qualification or Mental Health Certificate Level 3 or agreement to undertake such training as soon as resources permit
* Commitment to continuing personal development
AREAS OF EXPERIENCE / KNOWLEDGE
* Direct work with Carers
* Carrying out assessments
* Care Act 2014
* Triangle of care
* An understanding of mental illnesses and the mental health system
* Understanding of the issues and concerns of Carers
* Keenness to make a positive contribution to improving the life of people with mental health problems
* Ability to provide practical support to enable Carers to achieve their wellbeing aims.
* Ability to plan manage own workload and to work unsupervised in a range of settings
* Care Planning
* Group Work
* Knowledge of local resources including welfare benefits and employment support
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Address
Stevenage Adult Community Mental Health Services
Salary
£27,485 to £30,162 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
367-ACMS-9709-B
Job locations
Stevenage Adult Community Mental Health Services
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