To receive, admit and discharge patients using the patient administration system. To receive and make telephone calls on behalf of the unit referring these as appropriate. To collect essential information and communicate with the appropriate member of staff. To participate in the use of IT and electronic clinical systems within the department keeping computer-based information up to date and amended as necessary. Order supplies and equipment at the direction of the unit Manager. Daily interactions with patients at all levels, face to face, letter or via the telephone. Deal with telephone enquiries, arranging appointments with patients. Dealing with difficult situations where patients or visitors may be worried or distressed.