Honeycomb is delighted to be working alongside our client to recruit for a Helpdesk Administrator, to join their team in Belfast. This is great opportunity to join a reputable construction business that offers a fantastic culture, hybrid working and ample progression opportunities.
The Helpdesk Administrator is a key role for the business. You will be responsible for providing a main point of contact for clients of the business, scheduling maintenance works with in-house engineers. Duties of this role include:
1. Providing the main point of contact for clients, handling queries and providing exemplary customer service.
2. Scheduling work orders for in house engineers and on occasions sub-contractors.
3. Ensuring all documentation relating to works are acquired and stored on the in-house system.
4. Upholding effective communication between internal departments to ensure a smooth flow to daily operations.
5. High level of attention to detail and an ability to thrive in a fast-paced, varied role.
The Right Person for this role will have previous experience in customer service, ideally within a similar role, or a position where they have demonstrated fantastic communication skills. You will pride yourself on your ability to co-ordinate effectively and have excellent organisational skills. You will thrive working in a fast-paced environment.
The Package for this role includes a salary of £24000-£25000 with Mon-Fri working hours and an early finish every Friday. Full benefits of this role can be discussed upon conversation with Honeycomb.