About the Role As a Technical Services Support Officer, you will: * Assist with the in-place upgrade from Windows 10 to Windows 11, ensuring minimal disruption to staff across the organisation. * Support the wider deployment of new PCs as part of the Technology Refresh strategy. * Provide helpdesk cover, responding to customer issues promptly and professionally. * Troubleshoot and resolve technical queries to maintain high levels of customer satisfaction. * Serve as one of the primary contact points for user support via face-to-face interactions, telephone, and online channels. * Contribute to core services that support customer service strategy and standards, IT operations, disaster recovery, business continuity planning, and organisational communications. About You We are looking for a candidate who: * Has experience supporting Windows operating systems, ideally including involvement in a large-scale Windows 10/11 upgrade project. * Possesses strong technical troubleshooting skills and a customer-focused approach. * Communicates clearly and confidently with users of all technical abilities. * Enjoys working in a fast-paced environment and can manage multiple priorities effectively. * Works well both independently and as part of a collaborative team...