Primary Details
Time Type: Full time Worker Type: Employee To lead and develop a team of Underwriting Assistants and Assistant Underwriters in managing the workflow for the department in collaboration with the Senior Underwriters to prove an efficient and effective service to our customers.
Team Leader – Underwriting
We have a newly created role for a Team Leader to join our well-established, growing Stafford office in this permanent role with hybrid office/home working. In this role you will lead and develop a team of Underwriting Assistants and Assistant Underwriters in managing the workflow for the department in collaboration with the Senior Underwriters to prove an efficient and effective service to our customers.
Your Role
1. Complete performance and development reviews, ensuring objectives are aligned to business requirements, facilitate building skills and talent, recognise high performance and address under performance timely.
2. Pro-actively manage resource and co-ordinate, monitor and review workflow to meet all SLAs and compliance requirements.
3. Monitor and review the team’s activities and SLA achievement through relevant KPIs.
4. Lead and embed change projects and initiatives, working in partnership with underwriting, operations, IT and change to strive for operational excellence.
5. Complete monthly audit/quality checks to ensure underwriting standards and operational processes are met...