Senior Customer Care Administrator
Job Type: Full Time, Permanent
Location: Woolpit, Bury St Edmunds
Working Hours: 37 Hours Per Week, Monday : Friday
Salary: A GBP 27,000 : A GBP 30,000 (DOE)
Benefits:
* A friendly working environment
* Sage benefits
* Private health cover after successful probationary period
Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and sliding wardrobes.
Key Responsibilities : Senior Customer Care Administrator:
* Assisting with booking appointments with customers in occupied properties
* Coordinating with Service Engineers to attend appointments
* Raising delivery notes and invoices
* Updating information on internal systems and feeding back to principal contractors
* Managing incoming calls and email enquiries in a professional and friendly manner
* Transferring information from the SAPs system and updating jobs on internal and contractor platforms
* Managing your own workload while supporting the wider customer care team
Person Specification : Senior Customer Care Administrator:
* Previous experience in a customer care or administrative role is desirable
* Highly organised with excellent attention to detail
* Personable and adaptable with a proactive approach
* Strong communication skills, both written and verbal
* Able to work independently and collaboratively within a team
* Good time management and multitasking abilities
* Proficient computer skills including Excel; Sage experience is advantageous, though training will be provided