Permanent - Full Time
We are looking to recruit a Customer Service Planner to join our team.
About the Role
Joining our team, you will take ownership of and manage planned preventative maintenance (PPM) and reactive jobs using in house systems to schedule works, ensuring future appointments meet contractual Service Level Agreements; handle client calls and emails to log issues; maintain timely system updates for client and operations visibility; liaise with engineers to ensure they have necessary supplies; assist with ordering and stock management; review and upload compliance documents; monitor case workload and escalate issues to the Team Leader as needed; and adopt a continuous improvement mindset to proactively enhance operational efficiency and customer service
About You
To come from a planning or scheduling background.
Candidates will have the following:
Microsoft Office, Word & Excel abilities
Excellent administration skills
Excellent customer service skills
Excellent organisation skills
Good knowledge of repairs and maintenance sector or trade-based background
Benefits
Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people is key to our success.
MSPS are proud to support the resettlement of armed forces personnel.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates .
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