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Major Incident Manager - Banking, Swindon, Wiltshire
Client:
Not specified
Location:
Swindon, Wiltshire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
6
Posted:
26.06.2025
Expiry Date:
10.08.2025
Job Description:
Major Incident Manager - Recent Banking experience
The client is seeking a skilled Incident Manager with experience in incident management processes.
The role involves supporting the delivery of backlogs and managing critical incidents efficiently.
About You:
You are passionate about delivering high-quality technology services, possess strong communication skills, and are experienced in leading diverse teams through complex incident resolution.
You prioritize customer impact and are well-versed in ITIL practices, with relevant qualifications.
You have experience in root cause analysis, data analysis, and trend identification to proactively address recurring issues.
About The Role:
Own and improve incident and problem management policies, processes, and procedures.
Manage high-priority and escalated incidents with proactive stakeholder communication, technical progression, and SLA adherence.
Facilitate root cause analysis of problems using various techniques.
Use data and trend analysis to identify and raise proactive problem records for recurring incidents.
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