Job title: Duty Officer
Salary: C1 £28,598 - £31,022
Hours: 37
Contract: Full Time / Permanent
Location: Armley Leisure Centre
About you
As a Duty Officer, you will bring to the role:
1. Great leadership skills to lead a diverse team across the site
2. Strong customer service skills
3. Organisation & planning to lead shifts
4. An awareness of Health and Safety and its importance within Leisure Centres
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our and ambitions.
About the role
As our next Duty Officer you’ll be leading the day-to-day management, Health and Safety, supervision and coordination of the Leisure Centre and its programmes and associated activities and areas. You’ll also have a role to play in contributing to increasing and sustaining active participation across the City. The role is integral to our Active Leeds team running 16 leisure centres across Leeds.
What we offer you
We take pride in offering the best employee experience, with benefits including:
5. a competitive salary and annual leave entitlement plus statutory holidays
6. membership of the West Yorkshire Pension Fund with generous employer contributions
7. flexible and hybrid working arrangements subject to service requirements
8. a clear career pathway and continuing professional development opportunities
9. a range of staff benefits to help you boost your wellbeing and make your money go further
How to apply
Please complete the online application form.
Read our guidancefor further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaroute before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.
Job Description
Job Purpose:
10. To lead the day-to-day management, Health and Safety, supervision and coordination of the Leisure Centre and its programmes and associated activities and areas.
11. To contribute to increasing and sustaining active participation across the City.
Responsibilities for Grade:
12. To be responsible for all members of staff under their control, including maintaining appropriate staffing levels, high standards of service and customer care.
13. Responsibility for the maintenance of high standards of cleanliness and presentation, both in respect of the facilities, themselves and the staff.
14. Ensure that all heating, lighting, ventilation, plant and other services are operating to the required standards, reporting any defects to the appropriate person / service.
15. Liaise effectively with customers and stakeholders to ensure a positive customer experience.
16. To assist in the administrative duties relating to the operation of the facility, including the correct recording of all income, sales, attendance and associated records.
17. To ensure correct & safe set up and dismantling of equipment.
18. To undertake miscellaneous duties including reception work, life guarding, cleaning, coaching and instruction as and when required.
19. To support training programmes in conjunction with colleagues & Managers.
20. To assist with the correct and efficient operation of all licensed bar, catering & hospitality activities where appropriate.
21. To support the Leisure Centre Manager with all aspects of Health & Safety.
22. To act as a key holder and be available for emergency call-out as necessary.
23. To effectively manage appropriate budgets in accordance with Leeds City Council’s Financial Regulations.
24. To undertake any other duties which may be assigned from time to time and that are commensurate with the grade of the post.
25. To undertake the accountabilities of the post in accordance with council policies including the Safeguarding of Young People and Vulnerable Adults, Equality and Diversity and Health & Safety policies.
26. To undertake the accountabilities of the post in accordance with council policies including the Safeguarding of Young People and Vulnerable Adults, Equality and Diversity and Health & Safety policies.
Qualifications:
ISRM National Pool Plant Operators certificate or equivalent
Current NPLQ
PERSON SPECIFICATION: Method of Assessment will be through one or more of the following Application Form, Test, Interview, and Certificate
ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements
27. Ability to communicate effectively in both written and verbal form, with a wide range of people individually, in groups and at all appropriate levels
28. Able to prioritise the work of staff and develop and manage their work programmes
29. Able to deal with difficult situations
30. Ability to contribute positively to a team
31. Able to work to accounting and financial procedures
32. Able to interpret management information
33. Ability to work accurately with numbers
34. Able to demonstrate good organisational skills
35. Ability to set and implement high standards of customer service
36. Ability to use computer systems
37. Knowledge of accounting procedures within a leisure centre
38. Knowledge of health and safety issues in a leisure centre
39. Experience of dealing with the general public.
Behavioural & other Characteristics required
40. Willing to abide by the Council’s Equality and Diversity Policy in the duties of the post, and as an employee of the Council.
41. Willing to carry out all duties having regard to an employee’s responsibility under the Council’s Health and Safety Policies.Able to work unsociable hours including evening and weekends including emergency cover and short notice cover.
42. Willing to change shifts when necessary.
43. Commitment to customer care and to continuous improvement.
44. Commitment to staff and own development.
45. Act as a key holder and emergency call out.
DESIRABLE REQUIREMENTS: It is desirable that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role. Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates.
46. Knowledge of quality assurance systems and their application to a leisure environment
47. ISRM / ILAM certificate or N.V.Q. equivalent
48. Knowledge of Hospitality
49. Knowledge of the management of staff training
50. Institute of Safety and Health (I.O.S.H.) Managing Safely or equivalent
51. National Licensee certificate where required
52. Experience of leisure facility management
53. Experience of managing staff
54. Experience of working within a Quality Assurance system
55. Experience of managing events
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