The primary role of the Senior Technical Consultant is to work closely with customers to understand and translate their business and technical requirements, propose solutions to business problems and then lead the technical delivery of the chosen design. If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.) Web Technologies (XML, HTML, JavaScript, Web Services, etc.)
Responsibilities
* Lead with Impact: Take on a project leadership role where youll drive cross-functional initiatives, influence key decisions, and shape the success of high-visibility projects.
* Push the Boundaries of Innovation: Engage in technically challenging work that demands creativity, problem-solving, and mastery of cutting‑edge tools – perfect for professionals who thrive on complexity and growth.
* Accelerate Your Career Path: This position is designed with clear promotion opportunities, offering a structured pathway to advance into senior leadership roles and expand your professional influence.
* Prepare and run functional design workshops, creating design specifications based on out‑of‑the‑box functionality and customer requirements.
* Engage in customer meetings to address the technical solution, including challenging and validating customer requirements.
* Provide creative solutions to resolve business problems, technology issues, process and people challenges.
* Collaborate with the Pre‑Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proofs of concept and responses to technical and business enquiries.
* Hands‑on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation.
* Support the development and growth of the services delivered by Engage ESM practices.
* Excellent verbal and written communication skills required.
* Mentor and coach others, sharing best practices and knowledge.
Qualifications
* 3+ years of software implementation experience in either a development or consulting role.
* Proven leadership skills in managing small teams and projects.
* Ability to produce documentation at various levels including technical and customer‑facing.
* Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.
* Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
* Experience in the areas of ITSM, ITBM, ITOM, CSM or HR products within ServiceNow is highly desirable.
* ServiceNow certifications in all areas are highly desirable.
* Experience in multiple application architectures and supporting technologies.
* Expertise with scripting languages such as PERL, JavaScript, Python, and Shell.
* Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
* Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
* Must be prepared to travel.
* Must have legal authorization to work in the UK. Most clients are UK public sector and defence, requiring security clearance. In order to qualify for clearance, you must have lived and worked in the UK for at least the last 5 years. If you do not meet these criteria, we cannot progress your application.
Additional Information
* We are committed and willing to make reasonable adjustments to the application and assessment process to accommodate your needs.
* Benefits: Pension Scheme – contributions matched up to 10%; private medical cover; income protection; life assurance; 25 days paid leave + national holidays; flex benefits program.
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