Customer Service Advisor | Everyday Banking | Bradford
Join to apply for the Customer Service Advisor | Everyday Banking | Bradford role at Santander
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. We’ll help you develop the skills needed to build strong customer relationships, take ownership and deliver a great customer experience. You’ll be flexible in your approach and comfortable undertaking a broad range of activities to thrive in a multi‑skill environment.
Responsibilities
* Act as the first point of contact for customers over the phone
* Assist with day‑to‑day transactions, queries and servicing
* Update customer records
* Help keep our customers and the bank safe
* Build relationships and find solutions
* Develop knowledge of services and products to help our customers
* Identify new ways to improve the customer experience
What you’ll bring
* Passionate about delivering outstanding customer service either from a face‑to‑face or a telephony background, previous financial services background isn’t essential as we’ll provide you training
* The ability to listen and communicate effectively with customers to truly understand their needs
It would also be nice for you to have
* A real desire to go above‑and‑beyond for customers
* Effective team working skills with a flexible, can‑do approach to work
* Ability to follow process but also think on your feet
* Openness to a broad range of activities even if outside of standard expectations
* Right to work in the UK (please see details below)
Benefits
* Starting salary of £24,000 plus a £500 annual cash allowance to spend on our great range of benefits
* 25 days holiday plus bank holidays, which increases to 26 days after 5 years service, with the option to purchase up to 5 contractual days per year
* Eligible for a discretionary performance‑related annual bonus
* Voluntary healthcare benefits at discounted rates – Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
* Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
* We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
* Support your favourite causes through charitable giving and our community partnerships
* Share in Santander’s success by investing in our share plans
* 24/7 access to an online employee discount platform covering retailers, entertainment, eating out, travel and more
Right to work in the UK
Every individual must have the right to work in the UK to commence employment with Santander. If you do not have a right to work, or an application for a working visa or permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next
If this sounds like a role you’re interested in, please apply. If there’s anything we can do in the recruitment process to help you achieve your best, contact us at resourcing@santander.co.uk.
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