* Previous experience in an administrative role & strong Excel skills / knowledge
* 6 month FTC - must be available for immediate start.
About Our Client
This opportunity is with a medium-sized organisation. The company is known for its professional environment and commitment to delivering reliable services within its field.
Job Description
* Ensure that all agreed client SLAs/KPIs are achieved and reported to the Client Delivery Lead.
* Communicate quickly, regularly and clearly with the client in a professional manner, on the telephone and via email. *
* Manage the relationship with the client throughout the business cycle.
* Liaise with the Client Delivery Lead, Head of Operations and Account Directors / Managers about operational and client issues.
* Liaise with other members of the company to resolve any client queries quickly and efficiently.
* Provide cover for your colleagues work when absent and help other members of your team and other teams during busy times by demonstrating a flexible approach to work.
* Aspire to be a super user of the main systems and processes used by the team.
* Support with training other team members to enhance their performance and productivity. *
* Support with all client complaints/queries ensuring that the correct query resolution procedure is followed.
* Contribute to efficiency and business improvement projects when required. *
* Support with queries and escalations from across the business, where these cannot be dealt with within the client 'Cell' in which they arise.
The Successful Applicant
A successful Client Delivery Support should have:
* Previous experience in a similar secretarial or administrative role.
* Strong organisational and multitasking abilities.
* Strong Excel skills / knowledge
* Immediately available and able to commit to a 6 month FTC.
What's on Offer
* Competitive salary in the range of £21600 to £24000 per annum.
* Fixed-term contract offering stability and valuable experience.
* Hybrid working
* immediate start
* Professional work environment fostering growth and learning.
This role is an excellent opportunity for individuals seeking a meaningful career in a supportive team. Apply now to take the next step in your professional journey! #J-18808-Ljbffr