Patient Services Advisor - Lister House Surgery, Wiveliscombe
Symphony Healthcare Services are looking to recruit aPatient Services Advisor (phone and administration based duties) for Lister House Surgery in Wiveliscombe in Somerset on a part-time, permanent basis.
Responsibilities will include assisting patients over the phone, as well as face to face and managing appointments, handling repeatprescriptions and providing general administrative support to the team.
We have 23 hours vacant, to be worked across Monday to Friday - (between 08:00 and 18:30). Working pattern (days and times) will be discussed at interview stage.
The rate of pay is £12.65 to £12.95 per hour and starting salaries are offered based on previous experience.
This vacancy will close at midnight on 08 February 2026.
Main duties of the job
This role requires courteous, calm and effective communication skills over the phone and methodical, accurate administration capabilities.
You will assisting patients in accessing the appropriate services or healthcare professional and undertake a variety of administrative duties, in accordance with agreed procedures, protocols and timescales.
You will need to be able to work accurately and prioritise your own workload effectively while working as part of a team, while also meeting competing deadlines.
You will also be confident to proactively alert management / clinical staff to issues of quality, risk and safeguarding, as part of your daily role.
You will have sound IT skills and experience of using packages such as MS Office (Outlook, Word etc.).
Knowledge of the NHS / General Practice would be desirable, but not essential.
Please read the full Job Description (JD) attached carefully before applying.
About us
Symphony Healthcare Services (Symphony) was establishedin 2016 as part of the award-winning Symphony Programme Vanguard, developingnew models of care. We now support 16 practices across Somerset providing care for over 100,000 patients.
Symphony has developed a model where each practice isencouraged to operate autonomously, but as a subsidiary of NHS SomersetFoundation Trust (SFT), and with the backing and economies of scale from acentral support team (particularly for HR, finance, corporate and strategicmanagement matters).
Providing NHS services is at the heart of what wedo. Our vision is to ensure that primary care is sustainable for patients andpractices in Somerset, and we aim to be a national exemplar for primary careprovision. We work closely with our practice teams to support, develop andtransform patient care and working practices with innovation and technology at our core.
Symphony welcome applications from people of allbackgrounds and underrepresented groups. When undertaking recruitment andselection for our services, Symphony are committed to equality of opportunity forall.
Symphony offers a NHS or NEST Pension, a fantastic rangeof employee benefits and salary sacrifice schemes (see attached poster), alongwith flexible working from day of employment and an agile approach to home /office-based working (where applicable).
We look forward to hearing from you and receiving yourapplication.
Job responsibilities
Please see the attached job description and person specification document (JD) for a full list of duties, tasks and expectations associated with this role.
Please read this carefully before applying.
Person Specification
Knowledge and skills
* Computer literate and good keyboard skills
* Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels
* Excellent organisational skills
* Strong attention to detail and the ability to transfer accurate information
* Work well under pressure
* Use own initiative within clear boundaries, seeking advice when necessary
* Demonstrate enthusiasm and a strong sense of teamwork
* Ability to complete tasks to a high standard with frequent interruptions
* Knowledge of medical terminology
* Knowledge of the NHS/General Practice
Qualifications
* English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3) (E)
Experience
* Experience of working within a team
* Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures
* Experience of working in a customer focused environment
* Experience of working within an administration team
* Experience of working in the NHS or similar health care setting
* Awareness of clinical systems such as EMIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.65 to £12.95 an hour- starting salary will be offered based on previous experience.
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