Role Overview
Join us as a Family Support Worker (Visits Centre Assistant) and become an integral part of our dedicated team at the Visitor Centre. You will be at the heart of providing essential support to families visiting their loved ones. With a range of services including play and children’s activities, as well as catering, you’ll play a vital role in ensuring families feel welcomed and supported during their visits.
Working alongside the PACT Family team, you will primarily be based in the bustling visitor centre and visits hall, where you’ll offer valuable support, advice, and guidance to families. From facilitating prison visits to organising family days, and supporting the play service, you will make a real difference in the lives of those affected by incarceration.
About You
To be successful in this role you will have experience and an understanding of working with families in a challenging environment, ideally involving offenders and/or their families. You will also have excellent organisational skills and the ability to manage a demanding workload. You will have the ability to contribute to the planning and development of Pact’s family work, as well as knowledge of safeguarding/child‑protection practice. Furthermore, you will have excellent interpersonal communication skills and the ability to build partnerships with a range of agencies.
Contact: aimee.hutchinson@prisonadvice.org.uk
What Pact Offers
Pact offers a wide range of employee benefits including free confidential advice and counselling service, cycle‑to‑work scheme, life assurance, eye‑care vouchers, generous annual leave plus more. You will have the opportunity to attend internal training events to further develop yourself as an effective support worker and you will undergo a thorough induction process and be supported by a friendly and enthusiastic team.
How To Apply
If you feel you meet the requirements of this post please complete an application form by clicking the apply now button.
Other Information
Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 6‑month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3‑year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.
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