Why Join Us?
Our Client pride’s themselves on delivering exceptional service to their customers. As a Customer Care Advisor, you’ll be at the heart of their mission, helping new customers navigate the learning curve of being employed through a payroll company and resolving their issues efficiently.
What You’ll Do:
* Build Relationships: Proactively nurture existing customer relationships with inspirational service over the phone and by email.
* Resolve Issues: Address and resolve customer complaints quickly, ensuring satisfaction.
* Communicate Effectively: Handle customer queries via phone, email, and written correspondence.
* Ensure Compliance: Follow compliance processes to maintain service integrity.
* Meet KPIs: Achieve targets such as one‑call resolution, answering calls within a timeframe, and maintaining high‑quality standards.
Key Responsibilities:
* Provide outstanding customer service on a day‑to‑day basis.
* Monitor and ensure SLAs are met for all customers.
* Develop and maintain effective communication channels with all departments.
* Respond to email requests within 24 hours and ensure all customer queries are addressed promptly.
What We’re Looking For:
* Attention to Detail: Meticulous in all tasks.
* Enthusiasm to Learn: Keen for continual development.
* Flexibility: Adaptable to undertake specific projects as required.
* Brand Advocacy: Promote company culture and values.
Who You’ll Work With:
* External: Contractors, Customers, Agencies, Clients.
* Internal: Customer Care Team Leaders, Customer Care Manager, All internal departments.
Our Culture:
* Flexible approach to work.
* Desire to learn new skills and progress within the company.
* Inspire colleagues by setting a great example.
Ready to Make a Difference?
Join us today and be a part of a team that values personal service and champions the self‑employed. Apply now and help us continue to lead the market with exceptional customer care!
Location – Manchester – Parking Onsite – Hybrid working once competent in the role 3 days office and 2 days at home or can work 4 days per week.
Salary - £30,000
Working Hours – Monday to Friday – 9am – 6pm – No Weekends
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