Customer Sales Support Executive
Skelmersdale
Competitive Salary
Full-time | Office-based
Join Flowtech as a Sales Support Executive and play a vital role in delivering outstanding customer service while supporting sales growth within a busy branch environment.
This is a customer-focused, commercially driven role, ideal for someone who is confident on the phone, highly organised, and comfortable managing quotations, orders, and customer relationships.
Why Join Flowtech?
* Competitive salary
* Be a key part of a high-performing, customer-focused team
* Join a well-established engineering business with over 40 years of expertise
* Supportive, collaborative team environment
* Opportunity to develop your career in internal sales and commercial operations
The Role
As a Sales Support Executive, you’ll be at the heart of the customer experience—acting as a first point of contact for enquiries, handling calls confidently, and ensuring customers receive a professional and efficient service.
You’ll manage quotations, process orders and invoices, and build strong relationships with customers while identifying opportunities to upsell and add value where appropriate.
Key Responsibilities
* Handling inbound customer enquiries via phone, email, and digital channels with professionalism and confidence
* Building rapport with customers to understand their needs and deliver excellent service
* Preparing accurate quotations and proactively following up to maximise conversion
* Processing customer orders and invoices efficiently using internal systems
* Identifying opportunities to upsell and cross-sell products and services where appropriate
* Maintaining accurate customer and order records within CRM and IT systems
* Supporting the Regional Key Account Manager with administrative and sales activity
* Liaising with internal teams regarding stock, availability, and order fulfilment
* Escalating complex queries where necessary
What We’re Looking For
Essential
* Confident and professional telephone manner
* Strong customer service focus with the ability to build rapport quickly
* Good IT skills and experience using CRM or order processing systems
* High attention to detail when preparing quotations and processing orders/invoices
* Excellent organisation and ability to manage multiple tasks
* Positive, proactive approach in a fast-paced environment
Desirable
* Experience in sales support, internal sales, or customer service roles
* Experience handling quotations, invoicing, or order processing
* Commercial awareness and confidence in identifying sales opportunities
* Ability to upsell or cross-sell where appropriate
This Role Would Suit Someone Who
* Enjoys speaking to customers and building relationships over the phone
* Is confident handling enquiries, quotes, and orders from start to finish
* Is IT literate and comfortable working across multiple systems
* Has a commercial mindset and enjoys contributing to sales growth
* Takes pride in delivering a high standard of customer service
Apply Today
If you’re a confident communicator with strong customer service skills, attention to detail, and a proactive approach to supporting sales, we’d love to hear from you.
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