Join Our Team as a FM Helpdesk Team Leader!
The FM Helpdesk Team Leader will be a manage NCP's Facilities Management helpdesk which acts as a central function for all our estates FM Function.
You will be part of the frontline helpdesk service and help manage the first point of contact for receiving and processing all customer FM related issues raised across our estate
What you'll be doing:
Manage a remote team of FM Helpdesk Administrators, including overseeing the workflow to meet KPI and demands of the business
Assisting the Facilities Manager in coordinating the day-to-day administrative resources for the offshore team.
Acting as a point of escalation for both Reactive and PPM requests across the estate
Assist in the end to end onboarding of new and existing third party contractors
Manage the logging, allocation and updating of reactive service requests assigned to our contractor supply chain
Management of site visits confirmations, associated paperwork and administration duties
Ensuring issues are dealt with effectively, and in a timely and professional manner
Provide excellent level of customer service when managing the workflow of requests and enquiries
Manage PPM schedules, contractors, onboarding, PO's, invoice queries, enquiries and updates
Oversee and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectation.
Requirements:
Experience in a team lead role in an FM or Contact Centre Environment
Ability to effectively prioritise tasks especially when under pressure
Excellent written and verbal communication skills
Ability to communicate effectively with managers at all organisational levels
Experience in a front-line customer service role
Organisation and time management
Excellent communication skills
Facilities experience or transferable skills desirable
What we offer:
We believe in recognizing and rewarding our team members. Join us, and enjoy:
Competitive Hourly Rate: Your hard work deserves fair compensation.
Birthday Bonus: Take an extra day off to celebrate your special day.
Reward & Recognition Program: Your efforts won't go unnoticed.
Free or Discounted Parking: Your car deserves a good spot too!
Cycle to Work Scheme: Get up to £1000 towards a new bike.
Company Pension: Plan for your future with us.
Death in Service Benefit: Providing peace of mind.
Employee Assistance Program: We care about your well-being.
Ready to be a crucial part of our team? Apply now and let's create a safe parking experiences together!
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