Radisson Blu Durham is part of one of
the world's largest hotel groups with ten distinctive hotel brands, and more
than 1,160 hotels in operation and under development in 95+ countries. The
Group’s overarching brand promise is Every Moment Matters with a signature Yes
I Can! service ethos.
People are at the core of our business success and future. Our people are true
Moment Makers and together we bring the culture, spirit, environment and
opportunities that empower you to be your best, every day, everywhere, every
time. Together, we make Every Moment Matter.
We are now looking for a Guest Relations Manager to join our dynamic team
here at Radisson Hotel Group!
We focus on you as a person, your skills, talents, and passion – not only on
your resume. Because mindset is what it’s all about. And you can grow the rest
with us. That's a promise!
What We Offer Our Guest Relations Manager
We aim to be as good a place to work as we are to stay. That is why we offer a
competitive compensation and benefits package, which includes:
• Special rates for our team members, and friends and families while travelling
and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With
us you will benefit from a wide range of development offers supporting your
learning & growth right from your onboarding. This includes an individual
development plan and access to our learning modules &
programs .
• Participate and live Responsible Business every day together with our team
members in the hotel and in the local communities where we work on creating
shared value, better futures and a better planet for all
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform
• Fantastic opportunities to progress
• 28 days holiday for full time team members
• Free use of our leisure, pool and gym facilities at off-peak times *where
applicable
The Guest Relations Manager Role
Our guest relations team is the heart of the house, providing a warm
welcome and happy smile, and where we strive to deliver an experience that is
beyond expectation - creating memorable moments for our guests.
• Our Guest Relations Managers love the hustle and bustle of life! It’s
not just about check-in and check-out, or serving cocktails in the bar. It’s
the variety of everything in-between and being an all-rounder
• You will be our guests’ superhero ensuring all aspects of the guest journey
and experience are anticipated and delivered to the highest level
• You will exude patience, empathy, professionalism and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest
satisfaction and the smooth running of the guest services department
As Guest Relations Manager, you will join a team that is passionate about
delivering incredible service where we believe that anything is possible,
whilst having fun in all that we do!
Qualities We Are Looking For In Our Guest Relations Manager
• Flexibility and a positive, Yes I Can! Attitude making memorable moments for our guests.
• An exceptional eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team and influence others to deliver great guest satisfaction which exceeds expectations.
• Strong verbal communication skills
• Have a working knowledge of hotel food and beverage and front office operations
This is a hands on role, taking responsibility alongside department heads to deliver improved guest satisfaction metrics and steering our recently refurbished ground floor to operational excellence.
Become part of the world of Moment Makers, we are looking forward to
getting to know you!
A sophisticated Riverside Hotel in Durham, overlooking the River Wear right in the city centre, the Radisson Blu Hotel in Durham is the perfect place to unwind. Durham, in the northeast of the country, is a quintessential English city peppered with historical and cultural charms. The city boasts several UNESCO World Heritage sites, as well as a maze of hilly, cobbled streets. Visit Durham Cathedral, Durham Castle and Durham University. An inviting place to unwind, each of our 207 rooms and suites are furnished with sophisticated, contemporary décor, as well as an on-site restaurant, bar and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team.