Job Title
Head of Block & Estate Management
Location: East of England region (flexible hybrid working available, with travel to regional office and site visits as required)
Hours: Full Time (37 hours per week)
Summary
A senior leadership role responsible for overseeing large‑scale residential block and estate management operations, ensuring compliance, service excellence, financial control, and team performance across a complex and evolving portfolio. This role requires oversight of leasehold property operations, contractor delivery, and resident safety across a large managed residential and mixed‑use portfolio. The postholder must meet professional and regulatory standards relevant to residential property management. All candidates will be required to pass pre‑employment screening, including a credit check.
Purpose of Role
* This organisation is a long‑established, multi‑disciplinary property consultancy regulated by the Royal Institution of Chartered Surveyors (RICS).
* The residential block and estate management division is responsible for managing a large portfolio of residential units across multiple UK regions, with continued growth ambitions.
* The Head of Block & Estate Management provides senior leadership and strategic direction across the residential and mixed‑use portfolio. The role ensures high standards of operational delivery, compliance, customer service, and team performance.
* The postholder will lead a team of Property Managers, strengthening systems, governance, and service consistency while acting as a trusted advisor to clients, resident management companies, developers, freeholders, and leaseholders.
Key Accountabilities
* Strategic Leadership & Operational Oversight
o Lead the Block & Estate Management function with clear strategy, priorities, and service standards
o Manage and develop a team of Property Managers
o Contribute to senior leadership strategy across the Property Management division
* Service Delivery & Portfolio Management
o Oversee day‑to‑day management of residential blocks and estates
o Ensure compliance with management agreements and legislation
o Oversee inspections, maintenance programmes, and resident engagement
o Manage complex schemes, including those requiring remediation or safety interventions
o Monitor and deliver SLA performance and reporting
* Compliance, Building Safety & Risk Management
o Ensure compliance with all relevant legislation and codes of practice
o Lead on building safety obligations across the portfolio
o Oversee fire safety, risk assessments, and remedial works
o Manage higher‑risk buildings and associated regulatory requirements
o Coordinate cladding and fire safety remediation programmes
o Ensure all statutory obligations are met, documented, and reviewed
* Client & Stakeholder Management
o Act as senior contact for client boards, freeholders, developers, and leaseholders
o Lead AGMs, client meetings, and site inspections
o Communicate complex building safety matters clearly and confidently
o Manage escalations, complaints, and tribunal‑related matters
* Financial Oversight
o Oversee service charge budgeting and expenditure control
o Work with finance teams on reporting and forecasting
o Support major works planning and reserve fund management
o Monitor income and cost controls across portfolios
* Systems, Processes & Continuous Improvement
o Drive consistency in systems, processes, and documentation
o Improve compliance tracking and reporting systems
o Utilise property management systems (including QUBE or equivalent)
o Use data and KPIs to improve performance and decision‑making
* Team Leadership & Development
o Lead, mentor, and develop a high‑performing team
o Promote accountability, performance standards, and professional growth
o Ensure training on compliance and building safety responsibilities
o Support staff wellbeing and retention
* Business Development & Growth
o Support onboarding of new clients and developments
o Contribute to bids and business development activity
o Identify opportunities to improve service delivery and portfolio growth
Requirements
* Minimum 5 years’ experience in residential block, estate, or asset management
* Proven leadership experience managing property management teams
* Strong understanding of leasehold legislation and regulatory frameworks
* Experience working with resident management companies, developers, and freeholders
* Strong knowledge of building safety legislation and compliance requirements
* Experience with major works and complex residential portfolios
* Exposure to cladding or fire safety remediation projects is highly desirable
* Strong stakeholder management and communication skills
* Commercial awareness with experience managing budgets and contractors
* Highly organised with the ability to manage multiple priorities
* Professional qualifications such as TPI, RICS (or equivalent) desirable
* IOSH or NEBOSH qualification advantageous
Benefits
* Salary £65,000–£75,000 depending on experience
* Bonus scheme (up to 10% of salary)
* 5 weeks holiday plus bank holidays
* Birthday day off
* 4 wellbeing days per year
* Pension scheme
* Private healthcare and dental cover
* Employee assistance and wellbeing programmes
* Homeworking support and IT equipment provided
* Reward and benefits platform
* Free parking at main office locations
* Professional development opportunities
Contact
Matty Stratton
020 3900 0401
matty@blockrecruit.co.uk
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