Get AI-powered advice on this job and more exclusive features.
Sign in to access AI-powered advices
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Location:Hybrid (Office based in Chiswick, Home & Field-based) – Regular visits to UK 3PL/last-mile partners, with travel across Europe and to international manufacturers as required
Contract:Full Time
Salary:£37,500 plus equity-based bonus scheme and travel allowance
Start Date:September 2025
About FOLD
FOLD Reformer is reshaping how people access movement and wellness at home. Our premium foldable Pilates bed brings together thoughtful design, engineering and accessibility to deliver studio-quality workouts that fit into everyday life.
As we scale across global markets, delivering a seamless customer experience and protecting product quality is critical to our growth. We’re looking for someone who thrives on building smart systems, managing partners, and making operations run like clockwork.
The Role
We are hiring anOperations Managerto lead logistics, fulfilment, customer aftercare and supplier quality control across the UK and Europe.
You will manage our 3PL and home delivery partners (James & James and Rhenus) to ensure high service levels and operational efficiency. You will be responsible for inventory management, customer delivery experience, and after-sales service – including warranty, spare parts and maintenance.
This role will also play a key part in supplier management, developing quality control processes and holding manufacturing partners to account through structured reporting and site visits. You will support our commercial growth by ensuring operational reliability at scale.
What you will be doing
* Day-to-day management of 3PL and last-mile delivery partners in the UK and Europe
* Monitor and enforce service levels (SLAs), identifying issues and driving solutions
* Coordinate inbound and outbound stock movements and returns
* Maintain stock integrity across multiple warehouses, ensuring availability and accuracy
Customer Aftercare & Maintenance
* Build and manage FOLD’s aftercare service – from spare part logistics to customer self-service guides
* Set up maintenance partnerships for in-field support across key regions
* Own the full warranty process from claims to resolution
* Develop a premium bolt-on maintenance service for studios, retreats, and commercial clients
Supplier Quality Control & Product Assurance
* Manage incoming goods inspections and batch testing to ensure consistent standards
* Own supplier performance tracking and issue resolution, including compliance with agreed contracts
* Conduct periodic travel to UK and European logistics partners and international factories for on-site inspections
What we are looking for
* 3+ years of experience in operations, logistics, supply chain or fulfilment roles
* Experience working with 3PLs and last-mile delivery providers
* Strong understanding of inventory systems, order flow and product lifecycle management
* Track record of building structured QC or supplier management frameworks
* Practical experience in managing warranties, customer issues or spare part fulfilment
* Comfortable working independently, with a solution-focused mindset and clear communication style
* Excellent organisational and project management skills
* Willingness to travel as needed to key suppliers and partners across the UK, Europe and Asia
* Alignment with FOLD’s values of inclusivity, innovation and purpose-led growth
What you’ll get
* £37,500 salary + equity-based bonus scheme
* Complementary FOLD Reformer Bed
* Vitality Health Insurance (with wellness perks)
* Cycle to Work Scheme
* Travel opportunities across UK, Europe and international supplier locations
* A key role in shaping operational excellence for a fast-growing wellness brand
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Wellness and Fitness Services
Referrals increase your chances of interviewing at FOLD by 2x
Get notified about new Logistics Manager jobs in London Area, United Kingdom.
London, England, United Kingdom 2 days ago
Hammersmith, England, United Kingdom 3 days ago
Leyton, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Air Freight Export Manager (all genders)
London, England, United Kingdom 1 day ago
Warehouse Manager (Large Items Warehouse)
London, England, United Kingdom 2 weeks ago
Supply Chain Manager, Amazon Groceries Logistics (AGL)
London, England, United Kingdom 1 week ago
Supply Chain Manager - UK & North America
London, England, United Kingdom 1 month ago
Grays, England, United Kingdom 1 week ago
Dartford, England, United Kingdom 2 weeks ago
General Fleet Manager - Operations (Bulk Fleet)
London, England, United Kingdom 2 weeks ago
Harlow, England, United Kingdom 2 weeks ago
Senior Operations Manager / Operations Lead
London, England, United Kingdom 1 day ago
London, England, United Kingdom 12 hours ago
Carrier Operations Manager, Amazon Transportation Services
London, England, United Kingdom 1 week ago
General Fleet Manager - Operations (Bulk Fleet)
London, England, United Kingdom 1 week ago
Greater London, England, United Kingdom 1 week ago
Uxbridge, England, United Kingdom 2 days ago
London, England, United Kingdom 3 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr