Lead Product Manager
Contract: Permanent, Full-Time. Location: Hybrid – Maidenhead, Berkshire (flexible working, 3 days in office per week). Salary: Competitive Package + bonus + extensive company benefits.
Build digital products that matter, when it matters most.
At Dignity, our technology supports colleagues who help families through some of life’s most difficult moments. We’re looking for a Lead Product Manager to take ownership of our core web‑based funeral operations platforms, Care & Arranger, and lead their continued modernisation. This is a hands‑on product leadership role where you’ll shape roadmaps, work closely with frontline teams, and turn real operational challenges into practical, user‑centred digital solutions.
What you’ll be doing
* Owning the product roadmap for Care & Arranger, prioritising improvements that reduce manual work and enhance service quality.
* Leading the modernisation of internal operational tools, including scheduling, case management and communication capabilities.
* Acting as the voice of the user, engaging directly with frontline colleagues to understand pain points and opportunities.
* Facilitating discovery sessions, workshops and retrospectives to align stakeholders and drive clarity.
* Driving delivery of product improvements that extend capability, improve resilience and support future scalability.
* Ensuring new features are easy to use, well‑documented and supported by effective training and change management.
* Building and leading a pragmatic, high‑performing team of business analysts and delivery partners.
* Working with third‑party vendors and digital partners where required.
What we’re looking for
* Proven experience in product management, ideally owning internal or operational systems rather than purely customer‑facing products.
* Comfortable balancing user needs, business outcomes and technical constraints.
* Experience in regulated or high‑stakes environments such as financial services, health, legal or similar.
* Collaborative, delivery‑focused mindset and enjoys working across engineering, operations and business teams.
* Confidence prioritising, making trade‑offs and driving momentum in complex environments.
* Experience with agile delivery approaches, user research and product analytics.
Why join us
* Competitive annual salary.
* 25 days holiday + bank holidays.
* 10% annual company bonus.
* 2x life assurance, pension scheme and private healthcare.
* Hybrid flexible working.
* The chance to own and shape mission‑critical products used every day across our organisation.
* A role with real visibility and influence, close to both frontline users and senior leaders.
* A supportive, values‑driven culture focused on pragmatic delivery and continuous improvement.
* Hybrid working, with time in the office to collaborate where it adds most value.
Equality, Diversity and Inclusion Statement
Our vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
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