As a Retail Operations Analyst, you will process, analyse, and interpret data to support the retail teams in creating effective decision-making and problem-solving.
As a Retail Operations Analyst, you will:
* Effectively analyse sales performance, customer, and cost metrics using data to support teams in decision-making and problem-solving.
* Liaise with key stakeholders and produce event guidelines and comparative analysis for key trading events, from CCE, sales, to new space/brand launches.
* Propose and implement initiatives to improve the customer experience whilst driving efficiencies. Coach our teams to think differently about ways of working and achieving operational excellence.
* Build a strong working relationship with the WFM analysts. Collaborate to ensure data supports scheduling efficiency and optimisation, enabling teams to provide the best customer experience.
* Analyse and visualise data to give recommendations to key stakeholders. Use data to create a story or identify opportunities to better manage time and processes, allowing retail teams to focus on customers and team development.
* Understand the needs of stakeholders and use data to articulate and prove what they aim to achieve. Take ideas and turn them into actionable recommendations.
A bit about you
* Collaborative. Work with key stakeholders to simplify ways of working, influencing where necessary.
* A great communicator. Possess excellent influencing and negotiating skills, and build professional, lasting relationships at all levels. Able to foster strong working relationships across all areas, especially with Retail Ops teams, Finance, IT, and B&M.
* All over the numbers. Comfortable and capable of providing reports and analysis of financial positions and forecasts, with strong knowledge of Excel and management and exploitation of master data.
* Naturally pragmatic and solutions-oriented. Find solutions through data analysis and provide clear guidance.
* Knowledgeable of Retek, Hyperion, Salesforce, Oracle, JRNI, Medallia, My Workday, as well as MS Office including Teams and PowerPoint.
* A team player. Support the wider Retail Management and Operations team.
* Able to analyse and visualise data to present recommendations to key stakeholders.
* An example of our values: a trusted and respected colleague.
This guide summarizes the role; however, all team members are expected to be flexible in their work, which may change from time to time according to the needs of the business.
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