Your new company
Join a leading facilities management provider known for delivering exceptional service across commercial environments. Based at a site in Southampton, this is a fantastic opportunity to become part of a collaborative and professional team that values initiative, customer focus, and continuous improvement.
Your new role
As a Contract Support Administrator, you'll be the first point of contact at reception, providing face-to-face support to internal employees and visitors. You'll play a key role in ensuring the smooth running of operations by managing helpdesk requests, scheduling planned maintenance (PPMs), raising and closing jobs on client systems (QFM and CBRE), and liaising with engineers and subcontractors.Your responsibilities will include:
Managing job requests and updates via QFM systems
Assigning tasks to engineers and ensuring SLA/KPI compliance
Preparing billing documentation and submitting timesheets
Supporting switchboard operations and handling email/teams communications
Producing reports and maintaining accurate records
Delivering outstanding customer service in a fast-paced, varied environment
This is a maternity cover role starting in November (potentially earlier), with the possibility of extension beyond 12 months.
What you'll need to succeed
I'm looking for a proactive and positive individual who thrives in a dynamic setting. You'll need:
Strong administrative skills and attention to detail
Experience in customer-facing roles (desirable)
Proficiency in Microsoft Office (Word, Excel, Outlook)
Excellent communication and organisational abilities
A calm, professional manner and a willingness to learn
GCSEs in Maths and English (minimum); higher qualifications are a bonus
What you'll get in return
Competitive salary of £26,208
Stable Monday-Friday working hours (8am-5pm)
A supportive team environment with varied daily tasks
Opportunity to gain experience in a respected FM company
Potential for contract extension beyond initial maternity cover
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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