About the Role
We’re looking for enthusiastic Customer Service Advisors to join our clients growing support team. This hybrid role focuses on delivering exceptional customer service across multiple channels, including phone, email, and social media. You’ll be part of a team that ensures all customer enquiries are handled promptly, professionally, and accurately.
Key Responsibilities
* Respond to customer enquiries via phone, email, and social media, ensuring timely responses
* Manage approximately 150 calls per week across the team
* Monitor and address social media comments and messages, helping to build strong customer relationships
* Identify potential risks or issues using Outlook and internal systems and take proactive steps to resolve them
* Maintain accurate records and follow internal processes and compliance standards
* Work collaboratively with a team of permanent and weekend advisors to provide a seamless service
Systems & Tools
* Experience with ticketing systems (e.g., Halo) or CRM platforms
* Familiarity with social media management tools (e.g., Sprout) is an advantage
About You
* Proven customer service experience in a fast-paced environment
* Confident communicating with customers across multiple channels
* Organised, proactive, and capable of managing competing priorities
* Strong written and verbal communication skills
* Comfortable handling sensitive or high-risk queries professionally
Team Structure
* Join a team of 5 permanent Customer Service Advisors plus 2 weekend staff
Why You’ll Love This Role
* Opportunity to work in a hybrid environment with one office day per week
* One-week in-office training to get you fully up to speed
* Make a real impact by helping customers and shaping the company’s social media presence
How to apply:
* Click on the link or call Kelly Ainsworth on 01908 208500