Technical Support Lead (Shift) - Harrogate - New! (REFGJ11)
Shift information: 2 days - 2 nights - 4 off ⏰
I'm recruiting for a Technical Support Shift Leader with a leading organisation based in Harrogate. Perfect for someone with a technical mindset and a desire to work in a fast-paced support environment.
Key Responsibilities
* Offer technical leadership, define and document best practice to other support tiers by providing informal assistance & formal training
* Contribute towards the continual improvement of new and existing products.
* Manage and motivate a team of engineers, ensuring they strive towards customer satisfaction and speedy fault resolution
* Develop and train your peers, while maintaining internal training documentation
* Manage escalations and drive a ‘permanent fix’ culture
Key Technologies
* Broadband technologies - ADSL / FTTC / FTTP / SOGEA
* SD-Wan – Meraki / Fortinet
* WLAN Networking – Meraki / Aruba
* VPN / Authentication 2FA solutions – Safenet / MobilePass / Fortinet Authenticator
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