Job title: Customer Service Assistant Job Category: Admin & Clerical Location: 52 Derby Street, Ormskirk, Lancashire, L39 2DF, West Lancashire Borough Council Hours Per Week :36.00 Pay: £13.63 per hour This is office working 5 days per week in one of our Customer Services points either Skelmersdale in the Concourse or Derby Street Ormskirk. The contact centre opening hours are 8.30am-5.30pm so two shift patterns, 8.30am-4.30pm and 9.30am-5.30pm. The new recruits tend to work 9am-5pm shift for a while. Job description To provide an efficient and streamlined service to customers of West Lancashire Borough Council and be the first point of contact for all service enquiries. • To provide this service via telephony from the Contact Centre in Ormskirk and face to face from the Customer Service Points in Skelmersdale and Ormskirk. To respond to face to face, telephone and electronically delivered queries to the Customer Services section, establishing which service is required and ensuring that customer issues are resolved. To provide a visible presence in the Council’s Customer Service Points (CSP’s), acting as “Greeters” to visitors and customers. To liaise and consult with management members and staff within teams to ensure service related queries/issues are dealt with in an efficient and effective manner.