Sales Advisor – LEGO / Miniso – Stansted Airport
Lagardère Travel Retail is inviting applications for the role of Sales Advisor in our LEGO, Discover London, and Miniso stores located in the departure lounge of Stansted Airport.
Job Purpose
Outstanding service is the heart of our business, and our aim is for customers who enter our stores to be greeted by a friendly team of Sales Advisors who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first‑class customer service on the sales floor and at the till.
Hours
37.5 hours per week, worked over 5 days: AM shift (4 am–12:30 pm).
Benefits
Simplyhealth, Retail Trust, life insurance, on‑site parking, up to 25 % in‑store discounts and uniform.
Key Responsibilities
* 100% Customer Focus
o Greeting customers with a friendly smile
o Helping customers with product selection
o Offering additional link sales
o Ensuring all customers receive excellent customer service every time
o End‑to‑end customer service including till operations
* Stock Management
o Ensuring the store is fully replenished
o Goods receiving duties
o Stocktaking and inventory compliance
o Merchandising & pricing
* Housekeeping / Health & Safety
o Keeping the store well presented at all times
o Ensuring safe usage of all cleaning materials
o Keeping store and stock rooms tidy in line with H&S
o Reporting any potential hazards on the shop floor or stock room to the manager/supervisors
* Security
o Ensuring security of stock on shop floor and compliance of till inventory
o Responsible for the shop floor security when on shift
o Awareness of potential security risks out with store and part of the greater airport community
Person Specification
* Good communication skills (both verbal & written)
* Adaptability to the changing environment
* Ability to work in a team and individually
* Ability to work well under pressure
* Excellent interpersonal skills
* Ability to provide professional standard of services
* Reliable in attendance and time keeping
* Self‑motivated
Accessing the Airport
A five‑year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industries
Retail
Company
Lagardère Travel Retail is a pioneering global leader in the travel retail industry. Operating over 5,000 stores across destinations worldwide, we generated €5.2bn sales in 2022.
EEO Statement
We welcome and consider all applicants regardless of their background and will ensure all candidates receive fair and equal treatment.
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