Job Description
Customer Service Coordinator Derbyshire £26-£27k Min 3 months poses Perm
Your new company Working at our client's modern office in Derby, you will report to the Customer Service Manager/Head of Customer Service.
Your new role
* You will provide customers and clients with exceptional aftersales service and management of the rectification of defects.
* Ensure customers experience a smooth transition
* Liaise with customers on the reporting of any issues
* Assist in organising and coordinating maintenance operatives
* Work closely with contractors
* Assist in managing defects to an effective resolution
* Work within the team to maintain a high standard of customer satisfaction results
* Set up new contracts
* Update files
* Take calls
* Respond to emails
* Keep customers updated on progress.
* Book appointments
* Raise work schedules
* Send out appointment letters
* Provide monthly reports
* Develop relationships
What you'll need to succeed You will have a working in a customer service environment, have excellent communication skills and a telephone manner.Attention to detail and organisational skillsUse of IT packages – MS Word, Outlook, Excel, PowerPointKnowledge of construction, with knowledge of complaint and ombudsman complaint handling.
What you'll get in return This is a full-time office-based role. Hours – Thurs 8.30am – 5pm and Fri 8.30am – 4.30pm with a 1-hour lunch3-month fixed term contract with the potential of leading to a permanent position.Parking
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4765549