Are you passionate about cycling, sustainability, and operational excellence? Bike Club, a pioneering force in children’s bike subscription services, is on the lookout for a committed Customer Support Executive to initiate and elevate our customer experience, while championing the flourishing community of family cyclists in the UK and Germany.
Bike Club Introduction
At Bike Club, we offer subscriptions for children’s bikes that grow with your kids. Families pay a monthly fee, and when their children outgrow their bikes, we exchange them for a larger size. We refurbish the used bikes and make them available to other families. It’s sustainable and hassle-free.
With over 80,000 bikes, we are the second-largest bike rental network globally, and the largest in the children’s bike sector. With over $50 million in funding, we are rapidly expanding across Europe. While our headquarters is in the United Kingdom, we are also active in Germany.
Tasks
As a Junior Mechanic, you will support the workshop team in assembling, servicing, and repairing bikes while developing your technical skills.
This role is ideal for someone looking to grow their experience in a fast-paced environment with opportunities for progression. If you know your way around a bike and want to grow in a hands-on role, this role might be perfect for you.
Technical Work & Performance Targets
* Complete 8 bike services & repairs per day or 15 new bike PDIs per day.
* Assist with basic servicing and repairs, including:
* Brake and gear servicing.
* Replacing cables, grips, and saddles.
* Fitting new tyres, inner tubes, and wheels.
* Cleaning and lubricating components.
* Carrying out pre-delivery inspections (PDI) on new bikes.
* Support Senior Mechanics with more complex repairs and servicing.
Workshop Operations & Teamwork
* Maintain a clean and organised workshop.
* Follow Health & Safety (H&S) procedures at all times.
* Report any issues or missing parts to the supervisor/manager.
* Work collaboratively with the team, learning from Senior and Intermediate Mechanics.
Requirements
* Work towards producing at least 40 rebikes or 75 new bikes per week.
* Keep workspaces clean and organized to maintain a safe and efficient environment.
* Learn to prepare bikes to Bike Club’s quality standards with guidance and support.
* Share any ideas you have for improving workflows and making processes more efficient.
* Aim to achieve a 98% fault-free rate for bikes sent to members as you build your skills.
Skills & Experience
* Some prior experience in bike mechanics is preferred, but training will be provided.
* A passion for cycling and an interest in developing mechanical skills.
* Ability to follow instructions and work efficiently.
* Good attention to detail and willingness to learn.
Benefits
* 26 days per year + bank holidays
* Pension salary sacrifice
* Enhanced Maternity and Paternity Leave
* Employee Discount on our bikes
* Monthly pizza party
* Cycle to Work scheme
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