Why Join Pine Trees Hotel?
Experience a warm welcome in the Scottish Highlands. Join us at Pine Trees Hotel as our new Front Office Manager and embrace the very best of Scottish culture. Nestled in the heart of Pitlochry, we invite everyone who joins our team to help us create a traditional Coorie lifestyle that reflects the natural beauty and serenity of our surroundings. At Pine Trees, we want our team and our guests to step away from the hustle and bustle and take in the breath-taking scenery within our 10-acre woodland estate.
Main Purpose of Job
You will be responsible for ensuring that the Front Office team provide the highest level of customer care. You will effectively manage the operation of Reception, controlling the allocation of guest bedrooms with emphasis on VIPs and repeat Guests, ensuring that all staff are aware of the days availability and any special events/functions.
Main Responsibilities
To ensure that all staff are briefed on the days business. This should include group movement and daily Meetings and Restaurant Reservations that are taking place in house.
This role will involve Duty Management shifts.
Recruitment and selection of the Front Office team, following the Company Recruitment and Selection process.
To complete float checks twice per shift and ensure discrepancies are reported immediately.
Ensure all operating costs including wage costs, are controlled in line with business levels indicated through weekly forecasting sheets by monitoring Departmental Rotas.
Ensure that all Front Office Receptionists perform as per the Company Standards and ensuring all check-ins, check-outs and credit standards are consistently met.
To deal with all guest enquiries; either by telephone, email, letter or in person.
About you:
We love to welcome people with different experiences and from different places into our Pine Trees family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:
Essential:
Experience as a Front Office Assistant Manager, Reception Manager or Senior Supervisor
Can demonstrate advanced Infor knowledge
Competent in using Microsoft Outlook - email & calendar, Excel, Word
Desirable:
Good awareness of Health & Safety in the work place.
Can demonstrate an understanding of the Brand Audit and know how to action where necessary
Understands budgeting and can explain the Profit and Loss Accounts
Competent in monitoring wages within budgetary restriction
You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
35 days holiday
Training and development from day one
Employee events and celebrations
Inhouse company interactive employee communication APP
Entry to our state-of-the-art gym and pools
Healthy meals to enjoy while you're working.
Access to an external Employee Assistance Programme
Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
£200 referral bonus when your friends or family join the team.
Following your first successful 3 months, youll also receive
Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family.
Involvement in our employee recognition schemes
Long service recognition
Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
50% discount in our restaurants
Cycle to Work Scheme
Discounted room rates for employees, friends, and family
Spa treatments and product discounts
Life Assurance cover
We look forward to receiving your application for this role and welcoming you into our warm and friendly team and our haven within the Scottish Highlands
This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship.
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