Do you enjoy solving complex technical problems while working directly with customers? Want to use your technical expertise to support greener, more sustainable travel? Join SilverRail and help power the future of rail.
The role
As an Application Engineer, you’ll be on the front line of our customer and partner experience. You’ll own technical issues end-to-end, from investigation and reproduction through to resolution, while acting as a trusted technical expert on SilverRail’s products and APIs.
You’ll work closely with customers, third-party partners, and our internal Product and Engineering teams to ensure reliable, high-performing integrations and outstanding service.
What you’ll do
* Triage, investigate, and resolve customer and partner technical issues
* Act as the technical bridge between customers, third parties, and internal teams
* Monitor services, identify abnormal behaviour, and prevent customer impact
* Analyse XML and JSON API flows, logs, and transactions to diagnose issues
* Manage incidents in line with KPIs and SLAs, including major incidents
* Create documentation, training materials, and share best practices
* Proactively identify improvements to enhance reliability and customer experience
* Participate in a rotational out-of-hours on-call support schedule
What you’ll bring
* 5+ years’ experience in an Application Engineer or similar technical support role
* Knowledge of the rail or travel industry (professional experience preferred)
* Strong experience supporting RESTful, API-driven integrations
* Confidence working with XML, JSON, SQL, and complex transaction flows
* Excellent problem-solving skills and comfort working across multiple stakeholders
* Clear communication skills and a strong customer-first mindset
* Experience with Agile environments
* Hybrid-first: Work remotely with 1–2 monthly visits to our central London office
Benefits
* Private healthcare, bonus leave days, rail discounts, personal L&D budget & more
* Flexibility certified: Featured in Flexa’s Most Flexible Companies list
* Work from abroad allowance + volunteering days
* Ongoing training and tailored career growth
* Wellbeing perks, including membership to the #1 meditation app
* Help the environment by building technology that makes travel more sustainable
If you’re passionate about technology, customer success, and making travel better for the planet, we’d love to hear from you 🚄✨
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