Brook Street Recruitment is delighted to be working on behalf of our client based in Antrim who is seeking to recruit an Operations Administrator to join their growing team. While experience within Freight Forwarding is highly desirable, full training will be provided for candidates who demonstrate the right attitude and willingness to learn. Key Responsibilities Act as a primary point of contact for customers, ensuring all queries and requests are handled efficiently and with a high level of service. Liaise with suppliers and service providers to ensure customer expectations are consistently met or exceeded. Work closely with the sales team to maintain strong customer relationships and support business development opportunities. Maintain accurate records on the company's costing system, ensuring profit margins are tracked and customer invoicing is completed accurately and on time. Prepare and process relevant documentation, including airway bills, commercial invoices, and customs declarations. Additional Duties Collaborate with the finance department to resolve sales and costing queries in a timely manner. Ensure all documentation is filed and maintained in an organised and compliant manner. Update and maintain customer monitoring sheets and web-based tracking systems. Prepare job files for customs clearance. Support departmental projects and undertake additional duties as required to meet operational needs. Candidate Requirements Essential: Strong communication and interpersonal skills. Proficient in Microsoft Office, email, and internet applications. Excellent time management and organisational skills. Ability to work both independently and as part of a team. Capable of working to tight deadlines in a fast-paced environment. Experience or understanding of logistics operations (air, sea, or road freight preferred but not essential). Desirable: Previous experience in Freight Forwarding or logistics administration. Knowledge of export procedures and HMRC requirements. Experience with job costing systems and logistics documentation. Friendly and professional telephone manner. Proactive approach with the ability to use initiative and take ownership of tasks. Willingness to learn and develop within the role. Role will require the candidate hired to work Monday to Friday between 9am and 5pm - salary will depend on experience and performance at interview Please send CV to Colleen Farquharson via the apply link Brook Street NMR is acting as an Employment Agency in relation to this vacancy.