Job Description
Job Title: Customer Service Advisor – 16-Week Assignment\nPay: £12.21 - £13\nLocation: B37\n Hours: Full-time, 37 hours per week\n\nAbout the Role:\n We’re looking for friendly, reliable, and experienced Customer Service Advisors for a 16-week assignment. You’ll be the first point of contact for our customers, assisting with a variety of enquiries including housing, rents, repairs, and general support. Your goal will be to resolve queries quickly, efficiently, and with a positive attitude.\n\nWhat You’ll Be Doing:\n\nAnswering calls, emails, voicemails, and texts professionally and helpfully.\nResolving enquiries on first contact wherever possible.\nMaking outbound calls to support customer campaigns and updating systems accurately.\nCollaborating with the team to improve processes and deliver excellent service.\nFollowing company policies and ensuring customer information is kept safe and secure.\nWhat We're Looking For:\n\nProven customer service experience, ideally in a contact centre or housing-related environment.\nExcellent communication skills and a friendly, helpful attitude.\nConfident using IT systems, databases, and Microsoft Office.\nCalm under pressure, able to work independently and as part of...