Deputy General Manager
Salary: £40,000–£50,000 + Benefits
Location: The Lion Inn Hotel, Boreham, Chelmsford | Coaching Inn Group
Hospitality from the Heart. Leadership on the Floor.
Progression Without Limits.
At the Coaching Inn Group, we believe outstanding
hospitality is delivered by exceptional people. We are proud to be one of the
Top 25 Companies to Work For, operating historic Coaching Inns and premium
destination hotels in some of the UK’s most beautiful market towns.
We’re now seeking an experienced Deputy General Manager
to join one of our busiest and most exciting venues, welcoming 4,000–7,000
guests per week across premium dining, cocktail bars, bedrooms, and a thriving
events business.
This role is for the right hospitality superstar, it offers
genuine progression, scale, and the opportunity to make a real impact.
About the Role
As Deputy General Manager, you will be a hands‑on, floor‑led
leader, supporting the General Manager in delivering outstanding commercial
performance while maintaining exceptional guest standards at pace.
You will play a key role in:
·
Running high‑volume premium food operations
·
Leading cocktail bar and drinks‑focused service
·
Overseeing hotel performance and guest
experience
·
Managing and delivering events ranging from
weddings and celebrations to conferences and private dining
·
Developing large, diverse teams through
coaching, inspiration, and example‑setting
This is a role designed for someone who thrives in busy,
high‑standards environments and is ready to step into a larger, higher‑volume
site with genuine career progression.
Key Responsibilities
Operations & Guest Experience
·
Lead from the front during peak service, setting
standards and pace
·
Deliver exceptional premium dining and cocktail
bar experiences
·
Ensure hotel operations run smoothly,
professionally, and profitably
·
Act as a visible host, engaging with guests and
resolving issues in real time
·
Maintain immaculate presentation and operational
standards across all departments
Events & Function Management
·
Oversee planning and delivery of weddings,
corporate events, private parties and conferences
·
Work closely with the events function to ensure
flawless execution from enquiry to delivery
·
Coordinate teams, timings, room layouts, and
service flow
·
Ensure every event reflects the venue’s premium
positioning and brand values
Leadership & People Development
·
Inspire, lead and develop departmental managers
and frontline teams
·
Drive engagement, retention and performance
through coaching and recognition
·
Support recruitment, onboarding, training and
succession planning
·
Lead by example, encouraging a positive,
inclusive, and energetic culture
Commercial & Business Performance
·
Support the GM in driving revenue, margin and
cost control
·
Manage rotas, labour efficiency and productivity
in a high‑volume operation
·
Use systems including EPOS, PMS and reporting
tools to inform decisions
·
Ensure compliance with health & safety,
licensing and company standards
About You
This role will suit someone who:
·
Has been a General Manager of a medium‑sized
hospitality site and is ready to step up into a larger, higher‑volume operation
·
Has proven experience in high‑volume premium
dining
·
Is confident managing a cocktail‑focused bar
operation
·
Has hotel experience, ideally within a multi‑revenue‑stream
business
·
Has hands‑on event management experience,
including weddings and corporate events
·
Thrives under pressure and enjoys the buzz of a
fast‑paced environment
·
Is a natural leader who is visible, approachable
and standards‑driven
·
Is commercially aware but guest‑obsessed
·
Brings energy, resilience, and a genuine love
for hospitality
Why Join the Coaching Inn Group?
·
£40,000–£50,000 salary reflective of scale and
responsibility
·
Tronc Scheme
·
Genuine commitment to work/life balance and
flexibility
·
Holidays – 6 weeks holiday
·
Life insurance and annual wellbeing grant
·
Up to 50% off food and accommodation across our
hotels
·
Annual stay for £1
·
Hero of the Month & Hero of the Year reward
schemes
·
Award‑winning training and career development
programmes
·
Employee Assistance Programme & wellbeing
support
-----------------------------------
The Opportunity
This is a career‑defining role for an ambitious hospitality
professional who wants:
·
Volume
·
Complexity
·
Premium standards
·
Visibility to senior leadership
·
Real progression within a growing, respected
group
If you are a true hospitality operator, love being on the
floor, and want to lead one of the Coaching Inn Group’s Premium venues — we
want to hear from you.