Overview
Join a leading market-leading brand / managing key customer relationships. Location: Northampton. Office based / hybrid / flexible working available.
Responsibilities
* Acting as a key link between internal departments and customers, ensuring a slick, smooth, and high-quality customer journey
* Managing and nurturing important key accounts with care, professionalism, and efficiency
* Using common sense and strong organisational skills to coordinate internal resources and manage customer expectations and timelines
* Prioritising and multitasking across a varied workload while maintaining attention to detail
* Applying operational understanding, logical thinking, and process-driven methods to deliver excellent customer outcomes
* Acting as an internal influencer a strong character who can engage, challenge, and motivate colleagues across departments to deliver results
* Bringing structure and project management discipline to ensure customer commitments are delivered on time and to standard
* Taking ownership of the customer experience and representing the voice of the customer within the organisation
The Company
The business is a leading capital equipment manufacturer with an international reputation for technological excellence. Their equipment and associated services are used by a wide range of customers across multiple industries. The company enjoys market-leading status, high staff retention, and exceptional career development opportunities. Recognised independently as an elite employer, they foster a collaborative and supportive company culture where individuals are empowered to grow. The business is cash rich, experiencing consistent year-on-year growth, and continues to invest heavily in people, product innovation, and long-term sustainability.
Candidate Requirements - Customer Success Manager
* Customer centric personality with at least 2 years experience in account management, customer success management, operations management, or project management
* Proven experience engaging directly with customers and building long-term relationships
* Strong organisational and multitasking skills with the ability to prioritise effectively
* Logical, process-driven thinker with a practical, problem-solving mindset
* Tenacious, proactive, and driven to ensure commitments are met and exceeded
* Confident communicator who can influence, coordinate, and lead across teams
* High attention to detail with strong execution and follow-up skills
* Passionate about delivering exceptional customer service and continuous improvement
Package
* Up to £45,000 basic salary
* 6% company pension contribution
* Health and company benefits package
* Excellent additional benefits and long-term career prospects
This Customer Success Manager role offers a superb platform for someone who thrives on delivering operational excellence and customer satisfaction. If you are an organised, engaging, and driven individual looking to progress your career with a market-leading manufacturer, this Customer Success Manager opportunity could be the perfect fit.
#J-18808-Ljbffr