Urban Outfitters Assistant Store Manager - Nottingham, UK
Apply for the Urban Outfitters Assistant Store Manager - Nottingham, UK role at Urban Outfitters Europe.
Location: Victoria Centre, 13-15 Lower Parliament St, Nottingham, NG13QN, United Kingdom.
Role Summary
The main objective of this role is to assist with the operations of the store and support the store manager to achieve strategic short‑ and long‑term goals. You will assume store accountability for sales, service, profitability and loss prevention, fostering a community that reflects Urban Outfitters' creative culture. You will provide feedback and guidance to ensure high rates of succession and employee development, build community relationships, and uphold the “Peers Teaching Peers” philosophy.
People
What You'll Be Doing
* Oversee a large team.
* Recruit, train and develop managers to increase day‑to‑day productivity.
* Assist with the development of Department Managers, ensuring succession planning for future business growth.
* Manage aspects of performance development (performance appraisals, individual development plans, coaching and counselling, and disciplinary actions) for a productive workforce.
* Uphold company standards and act as a positive role model.
Leadership & Communication
* Ensure Department Managers conduct productive daily and department meetings.
* Model the way for the store team and inspire a shared vision.
* Assist and participate with the roll‑out of new training and operational initiatives.
* Possess excellent communication skills in both written and verbal form.
Managing The Environment
* Coach management to take initiative as leaders, overseeing all levels of customer service and setting daily goals and expectations to create a positive store environment.
* Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management.
* Achieve company‑average mystery shop results by guiding the team to uphold the company’s customer service standard.
Operations
* In the absence of the Store Manager, conduct walkthroughs with the Visual Merchandising Manager and Department Managers on a regular basis, providing constructive feedback and obtainable goals.
* Guide the team to perform all store‑level operational procedures accurately and timely, in accordance with all company policies and procedures.
* Achieve the store stock loss goals by training loss prevention awareness and overseeing adherence to loss‑prevention practices.
* Participate in a functional shipment processing system to ensure merchandise is placed promptly and the sales floor is fully stocked.
* Possess excellent organisational skills and the ability to plan, organise and execute projects by priority.
* Assist in upholding company health & safety procedures at all times to protect employees and customers.
Merchandising & Display
* Facilitate communication between management and the creative team to enhance the store environment and efficiently execute merchandising projects.
* Coach others to understand and interpret current fashion trends in local markets to generate creative solutions.
* Ensure floor sets are well organised, scheduled appropriately, cleanly executed and completed timely.
* Assist the Store Manager to maximise store sales through analytical and creative management of merchandise from receipt to sales.
* Demonstrate a sound understanding of the store’s profitability and guide team members to utilise company reports to react to trends and drive business.
* Stay abreast of current trends and possess a sound knowledge of customer profile by keeping up to date with external influences (media and local community).
* Manage stock levels appropriately (taking into consideration the store environment) through understanding relevant reports and market trends.
* Demonstrate entrepreneurial skills to achieve and exceed store targets.
What You'll Need
* Experience in a management role working in a fast‑paced, high‑volume fashion retail environment.
* Upholding an excellent VIBE and a service‑orientated culture.
* Ability to positively impact statistical results in sales, payroll and stock loss.
* Proven record of developing talented individuals at Department Manager level.
* Can demonstrate the ability to identify problems and implement creative solutions (back‑of‑house, scheduling, organisation).
* An appreciation and understanding of the Urban Outfitters culture and its appeal to the local market.
The Perks
Work Life Balance
* Life Leave – one day per year to take time off for significant life events, in addition to annual leave entitlement.
Wellbeing
* Employee Assistance Programme to support mental, physical and financial health.
* Discount on external gym memberships.
* Private medical insurance for eligible employees.
Employee Discounts
* Up to 40% discount at all URBN brands.
Travel
* Season ticket loan for eligible employees.
* Cycle to work scheme for eligible employees.
Continued Development
* We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race or disability. We base all employment decisions on merit, job requirements and business needs.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* General Business, Management, and Customer Service
Industries
* Retail, Retail Apparel and Fashion, and Consumer Services
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