Starting at £22,500 and rising incrementally after successfully completing all training requirements. Negotiable subject to experience.
Full Time
Permanent Contract
Location: Scarborough
37.5 Hours per week over 5 days
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Yorkshire Coast Agency.
About the Role
We are looking for a Customer Service Adviser working from our modern office located in the Yorkshire Coast Agency.
On a day-to-day basis you will be dealing with new sales enquiries, existing policy changes and providing administrative support, all with a ‘can-do’ proactive enthusiasm.
The chances are, you’ll have already worked in a similar role, you will have an excellent telephone manner and be willing to go above and beyond to provide a first-class customer experience. You will enjoy working in a busy team environment and being proactive to support the growth of the business.
In return, you can expect full training in a friendly and supportive environment, enabling you to grow and develop in your role.
Typical Duties
* Responding to customer enquiries over the telephone or face to face in the branch
* Acquiring and maintaining a knowledge of NFU Mutual General Insurance products
* Reviewing and advising customers on their general insurance requirements
* Enabling cross-selling opportunities to new and existing customers
* Administering all customer instructions to completion and compliance standards
* Processing and dispatching renewal documentation
* Producing correspondence to required timeframes and quality standards
* Developing and sustaining effective working relationships with customers and all members of the Agency
* Obtain customer appointments for our financial advisor
About you
* Determined with a strong willingness to learn
* Able to communicate effectively, both written and verbal
* Able to problem solve and use own initiative and judgement
* Willing to work as part of a team
* Practical and hands-on attitude with strong attention to detail
* Organised and hardworking
* Reliable and dependable
* Seeking to uphold standards
* Demonstrates attributes of honesty, integrity, due skill, care and diligence
* Previous sales and customer service experience an advantage.
Our commitment to You
A focus on your professional development, with full training provided.
* Contributory pension scheme
* Financially support professional development
* 24 days annual leave (exclusive of UK bank holidays)
* Flexibility to buy and sell leave
* Life cover, Private Healthcare & Well-being package
Please apply in writing with CV and covering letter to: andystephenson@nfumutual.co.uk
Closing date for all applications: 13th September 2025
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Interested in being part of a great team and learning new skills? Roles available in our NFU Mutual agency for the right person. Call 07759452228 if interested
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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