Join Our Team as a DUTY MANAGER at Aspire Defence Service Limited (ADSL)
* Salary: £32,500 per annum
* Hours: 40 hours per week, working weekends on a 3 week repeating rota
* Location: Aldershot Garrison Sports Centre
Are you ready to join a dynamic team where innovation thrives? Aspire Defence Services Limited (ADSL) is seeking a passionate and results-driven DUTY MANAGER to be part of our exciting journey.
What We Offer:
* Annual Leave: 25 days plus bank holidays, with the option to buy and sell holiday
* Pension Plan: Contributory Company Pension Plan matched up to 6%
* Insurance: Individual life assurance and personal accident cover
* Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets
* Reward and Recognition: Celebrate outstanding achievements
* Employee Assistance Program: Funded program with onsite mental health first aiders
Your Role:
* Manage the Sports Centre’s Sports Assistants, Senior Sports Assistants and Receptionists to deliver a professional service when operating the leisure facilities within Aldershot Garrison.
* Responsible for the efficient day to day management of the Centre in addition to undertaking designated areas of responsibility.
* Ensure that the quality of service to every customer is of a high standard and is upheld following guidelines to enhance the Centre’s image and to promote good public relations and Customer Care.
* Accountable for the preparation of activity areas involving the setting up and dismantling of equipment. Ensure through regular patrolling, that equipment is stored and made secure when not in use.
* Deal with complaints and grievances from the public and users of the facilities as required.
* Identify maintenance requirements for equipment or the premises and to undertake basic maintenance and/or liaise with the appropriate member of staff on these requirements.
* Responsible for adequacy of stock and materials, high standards of cleanliness within the centre and the security of the building through patrolling, including the locking and unlocking of the Centre as required.
What We’re Looking For:
* Qualifications: Hold a GCSE or equivalent English Language and Maths. A Leisure Management Qualification, a National Pool Lifeguard Qualification (NPLQ) and First Aid at Work qualifications would be advantageous.
* Experience: Have excellent communication skills, high customer service standards, Microsoft Office proficiency, and strong numeracy/literacy skills. The ideal candidate is self-motivated with a "can do" attitude and team-player approach.
* Skills: Can communicate effectively, builds strong relationships, and prioritises customer service and safety. Must understand business operations, embrace change, and align with company values whilst maintaining budgetary awareness.
* Training: Maintain a National Pool Lifeguard Qualification and work towards becoming a National Pool Lifeguard Trainer/Assessor.
* Driving Licence: Full UK valid driving licence required.
Additional Information:
* Our garrisons are tobacco-free working environments.
* Security clearance is required prior to starting with us.
* We are an equal opportunities employer and do not discriminate against protected characteristics. All candidates will be given equal consideration through our established procedures.
* Please note, this vacancy may close early if we receive a high volume of applications.
Ready to Join Us? If you’re ready to take on a challenging and rewarding role, apply now and be part of our dedicated team supporting the armed forces across Hampshire and Wiltshire