Overview
Join to apply for the Training Specialist-Field role at GoHealth Urgent Care.
At GoHealth Urgent Care, we place the needs of our patients first by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. This role is responsible for the development, facilitation, and coordination of training programs for the Medical Assistant clinic operations staff. The role partners closely with market leadership to manage, coordinate and evaluate the facilitation of staff onboarding, culture orientation, and delivery of training projects.
Responsibilities Included
* Develop and deliver new clinical team member training and coordinate clinical shadow shifts.
* Track and manage training evaluation process via knowledge assessments, training performance evaluations and reaction surveys.
* Facilitate and lead GoHealth Culture Orientation for the market, coordinating with market leaders as necessary.
* Develop and maintain operational and educational resources including workflows, bulletins and SharePoint resources.
* Facilitate yearly clinical competency assessments and conduct follow-up training as necessary.
* Facilitate training for new operational implementations and/or workflows within the market.
* Partner with Lead Field Educator and People Learning Team for learning projects across the organization.
* Supervise Training Coach/Learning Coach training schedule, verify and validate their level of skillful competency.
* Ability to work weekends to train PRN and Part-time team members.
* Travel 20% or more for training requests.
* Perform other duties as assigned.
Qualifications
Education
* High School Diploma required.
* Graduate from an accredited clinical program, including but not limited to Medical Assistant, Nursing, etc.
Work Experience
* 3+ years’ experience in a clinical staff role (e.g., Medical Assistant, LPN, RN, Paramedic, EMT).
* Training, learning development or related experience required.
* Supervisory experience preferred.
* Experience using Electronic Health Record (EHR).
* Urgent care experience preferred.
Licenses/Certifications
* MA Certification (AAMA, NCCT, CMA, RMA), National Registry of Emergency Medical Technician (EMT/Paramedic), Licensed Practical Nurse (LPN) or higher clinical professional license (RN).
* Proficient use and understanding of medical terminology.
* Clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures.
* Proficiency in Microsoft Office programs (Word, Excel, PowerPoint, Outlook).
* Supervisory skills.
* Excellent verbal and written communication skills.
* Excellent presentation and organizational skills.
Core Competencies
* Collaboration: Builds productive partnerships and prioritizes organizational goals.
* Innovation: Applies creativity to overcome obstacles and improve processes.
* Diversity and Inclusion: Fosters an inclusive environment and leverages diverse strengths.
* Integrity: Demonstrates high ethical standards and respect for patients, partners, and team members.
* Accountability: Takes initiative and responsibility to positively influence outcomes.
Functional Competencies
* Oral Communication/Presentation: Delivers clear, audience-appropriate presentations and communicates effectively.
* Customer Service: Delivers accurate, complete, and timely services.
* Decision Making: Makes informed decisions and acts to achieve goals.
* Flexibility: Adapts to change and ambiguity.
* Interpersonal: Maintains strong working relationships across teams.
* Building Rapport: Establishes trust and credibility with customers.
* Problem Solving: Identifies issues and evaluates solutions.
* Self-Management: Sets goals and works with minimal supervision.
* Technical Competence: Proficient in Microsoft Office and training/education systems.
* Writing: Produces accurate, clear written communication.
Essential Functions
Essential functions are the tasks, duties and responsibilities that comprise the job's purpose and objectives. The major functions for which the person in the job is held accountable are listed below.
Notes
* Manage and deliver training for clinical teams, coordinate shadow shifts, and track evaluations.
* Coordinate culture orientation and collaborate with market leadership.
* Develop educational resources and support material, including workflows and SharePoint resources.
* Support competency assessments and training for new implementations and workflows.
* Travel 20% or more for training requests; occasional weekend work as required.
All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each jurisdiction. California applicants: review our California Consumer Privacy Statement here: https://www.gohealthuc.com/privacy-policy
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