Apple Repair Manager
Based: Reading
Type: Full-time
Salary: Up to £50k
Eligibility: You must be eligible to work in the UK
Academia's fantastic repairs team needs a new manager. The ideal candidate will have experience of ACMT mac and iOS repairs as well as PC/Laptop repairs to a very high level. In addition, they will need to have excellent people management skills for both managing the team and customer escalations; Be well organised, and able to prioritise and organise workloads, liaise with all teams regarding bulk contracts for new customers, and keep track of parts ordering and shipping invoices.
Key Responsibilities
* Manage a small team of repair technicians and admins
* Be responsible for the management of all repairs flowing through the department
* Perform Warranty and Out of warranty fault diagnosis, inspection and repair of Apple Macs, iOS devices and Microsoft surface devices
* Using GSX to facilitate Apple part ordering and repair completion
* Using ROBO to facilitate Microsoft part ordering and repair completion
* Check and sign off on parts orders and invoices
* Check and sign off on shipping orders and invoices
* Stock management
* ISO procedure documentation
* Reporting repair data
Essential Skills & Experience
* Apple Certified Mac Technician (ACMT)
* Preferable experience as a Genius, Lead Genius or Manager
* Per device repair certifications on current Apple &/or Microsoft hardware
* Min. 3 A Levels or equivalent Industry experience &/or Certifications
* People management experience
* Experience in triaging and repairing Apple Mac
* Experience of Apple's GSX
* Excellent all-round communication
* Excellent planning and work organisation skills
* Excellent telephone manner
About Us
Academia Group is a leading UK IT solutions provider, specialising in technology for education, public sector and commercial clients. Following recent growth and the acquisition of Smartdesc into the group, we are now entering a new phase focused on operational excellence, scalability and culture. With a turnover of over £140m, 300+ staff and a target EBITDA of £6m+, we are building a unified, values-driven organisation that empowers people to perform at their best.
Benefits
* Gym membership contribution
* Health Cash Plan
* Increased annual leave with length of service
* Free annual leave on your birthday
* Length of service bonus
* Flexible working hours
* Hybrid working
* Free Will Writing service
* Life Insurance
* And much more!
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