We’re looking for a Workflow Optimisation & Performance Analyst to join our Operational Planning team. In this role, you’ll play a key part in improving how work flows across the business, ensuring workloads are visible, well managed and supported by robust data and systems. You’ll work closely with stakeholders to drive efficiency, consistency and best practice, helping teams deliver an excellent service for customers.
What you’ll be doing:
* Developing, maintaining and enhancing workflow systems and processes
* Creating daily performance reporting and delivering ad‑hoc analysis
* Providing insightful analysis using workflow and performance data
* Testing workflow systems and escalating issues where required
* Managing and balancing multiple workloads across sites and business functions
* Delivering automation, standardisation and best practice across operations
* Supporting the collection of accurate workload and volume data
* Building strong relationships with stakeholders across the business
Who we’re looking for:
* Experience using workflow management systems such as Verint Work Manager or similar
* Strong analytical skills with a logical and methodical approach
* Advanced Excel skills and confidence using common Microsoft Office tools
* Ability to translate data into clear, actionable insights
* Strong attention to detail and technical accuracy
* Understanding of how work flows through operational or back‑office environments
* Clear and confident communication skills, written and verbal
* A collaborative mindset with a focus on continuous improvement
Benefits
* The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
* Generous pension contribution
* Life assurance
* Healthcare Plan (permanent employees only)
* At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
* Competitive family leave
* Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax efficient salary sacrifice (permanent employees only)
* Discounts we offer – both for our own products and at a range of high street stores and online
* We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
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