Job Description
A place to create moments that matterLocation: Yorkshire, Hybrid with travel around the region and to other Accent offices as required.Salary: £47,720 per annumPermanent, 35 hours per week, Monday – Friday 9am-5pm plus on call rota. It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role As a Housing Manager, you’ll oversee a team of Housing Officers and be responsible for driving operational performance, customer experience, and service consistency across your area.This role is all about being out there – seeing, hearing, and understanding the real issues your team and customers face. You’ll spend around 60% of your time on-site, whether that’s in the office, out on patch, working alongside your team, or meeting with customers and partners.Your insight into “the good, the bad, and the ugly” will give you total visibility of how your team performs both individually and collectively, feeding directly into the success of the wider Housing Services directorate.Previous management experience isn’t essential; we’ll help you build the skills and confidence to thrive in the role. What matters most is your passion for customers, your ability to influence positive behaviours, and your commitment to developing others.Your leadership will help colleagues manage complex cases, navigate challenges, and build confidence – ensuring customers across different tenures receive a consistent service.Collaboration at the heartYou’ll work closely with Leasehold & Homeownership Officers and other specialist roles, encouraging joined-up working so customers experience one cohesive Accent service.You’ll also be part of a national network of Housing Managers, sharing best practice, discussing queries, and contributing to a culture of continuous improvement.Collaboration extends beyond Accent too. You’ll attend community events, multi-agency meetings, and local partnership forums, maintaining strong relationships with the organisations that support our customers.You’ll bring clarity on what your team is achieving, where support is needed, and where improvements can be made – always with the goal of delivering the best possible customer experience.Salary: £47,720 per annum.If you’re still developing some skills, you may start 5%–10% below this with clear progression to the full rate. This role also includes an essential car user allowance starting at £1,250 per annum.This position also qualifies for an essential car user allowance starting at £1,250 per annum.About you
* Strong understanding of core housing management functions
* Passion for excellent customer experience
* Ability to motivate teams and drive high performance
* Confident working with partners and agencies
* Skilled in supporting officers with complex casework
* CIH Level 4 (or willingness to work towards it)
* Full UK driving licence and access to a vehicle
* Pre-employment checks (DBS and social media screening) will apply
The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed.InterviewsStage 1 – A Place to ConnectIntroductory call with the hiring managerPlanned date: 9th April (Teams)Stage 2 – A Place to Show Your StrengthsPresentation plus behavioural/scenario-based interview. A Congruity Questionnaire will be completed beforehand.Planned date: 15th April (Bradford office)We aim to make the process clear, supportive, and engaging – ensuring you feel informed and confident at every stage.We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.And because we believe great work deserves great rewards, here’s what you can look forward to:Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.Because this isn’t just a workplace – it’s a place to belong.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.REF-227 408