Join to apply for the Assistant Store Manager role at O'Reilly Auto Parts
Overview
The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.
Responsibilities
* Lead the store team members in providing excellent customer service to retail and professional customers.
* Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
* Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late-afternoons, evenings, weekends, etc.).
* Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring, and ensuring training is up to date.
* Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure qualified hires.
* Make sure telephone is answered according to company policy.
* Ensure all buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
* Utilize electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
* Ensure retail customer returns and exchanges are processed efficiently and friendly, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged correctly.
* Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
* Ensure Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
* Ensure team members comply with company policies, adhere to posted work schedules, have deviations approved by management, and properly clock in/out.
* Perform all store opening/closing duties, day end procedures, verify/securing money/deposits, prepare bank deposits, ensure night security lights are on, lock doors, secure the building, arm/disarm security alarms, and check/secure/lock delivery vehicles.
* Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
* All other duties as assigned.
Qualifications
* Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification
* Desired: Certified Parts Professional Certification; ASE Certification
* Fluency in multiple languages (Spanish is highly desired)
Benefits
* Competitive Wages & Paid Time Off
* Stock Purchase Plan & 401k with Employer Contributions Starting Day One
* Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
* Team Member Health/Wellbeing Programs
* Tuition Educational Assistance Programs
* Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact the company.
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