Our client, a well-established financial services firm, is seeking an experienced and dynamic Practice/Operations Manager to join their growing practice. This is a pivotal role that combines operational excellence with strategic project management and growth planning. You will be instrumental in driving the efficiency, development, and expansion of the practice. Key Responsibilities Operations Management Oversee day-to-day operations of the practice, ensuring smooth and efficient delivery of services Implement and maintain operational systems, processes, and procedures Manage resource allocation and workflow optimisation Ensure compliance with regulatory requirements and industry standards Monitor performance metrics and implement continuous improvement initiatives Project Management Lead and deliver key strategic projects from inception to completion Drive technology improvement initiatives and digital transformation projects Coordinate cross-functional teams and manage stakeholder expectations Develop project plans, timelines, and budgets Identify and mitigate project risks Report on project progress to senior leadership Growth & Strategic Planning Develop and execute growth strategies to expand the practice Identify new business opportunities and service offerings Support business development initiatives and client acquisition efforts Analyse market trends and competitor activity Create and implement strategic plans aligned with business objectives Team Leadership Line manage operational staff and provide mentoring and development Foster a collaborative and high-performance culture Conduct performance reviews and identify training needs Essential Requirements CII qualification (Level 4 Diploma minimum) Proven experience in practice or operations management, ideally within financial services Strong project management skills with demonstrable track record of successful delivery Experience developing and implementing growth strategies Excellent understanding of financial services regulations and compliance Strong analytical and problem-solving abilities Outstanding organisational and time management skills Excellent communication and stakeholder management skills Proficiency in project management tools and operational systems Experience with technology implementation or digital transformation projects Desirable Requirements Professional qualification (e.g., Prince2, PMP, or relevant financial services qualification) Experience with change management and business transformation Knowledge of CRM systems and practice management software Previous experience in a client-facing financial services environment What We Offer Competitive salary commensurate with experience - salary advertised is negotiable Comprehensive benefits package Opportunities for professional development and career progression The chance to make a significant impact on a growing practice