Job Overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD.
This post is fixed term / secondment until 30.11.2026 due to Secondment Cover.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Job Summary / Job Purpose
The post holder will assist the Divisional Lead and the Operations Manager with the day-to-day management of the North Wales Out of Hours Service – Central Division. This includes the management of staff, medical and IT equipment and facilities used to provide the Out of Hours Service in all Out of Hours Treatment Centres. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main Duties of the Job
* Communication: Deal with multi-faceted information regarding complaints (patient-sensible information with issues of confidentiality). Investigate complaints so relevant information can be passed to the involved parties, traveling to the centres to retrieve recorded conversations, obtaining data from the Adastra system, and liaising with other organisations or complainants.
* Rotas: Complete and maintain the Out of Hours Service rotas (Rota-Master) for support staff, ensuring that rotas are completed two months in advance, cover is adequate and in line with service specifications, and all staff are advised of the sessions allocated to them.
* Finance: Process requisitions for various items – consumables, equipment, staff uniforms, etc.
* IT/Training: Resolve IT issues (hardware and software) relating to individuals and centres and act as the HB contact for the providers.
Working for Betsi Cadwaladr University Health Board
BCUHB North Wales provides a full range of primary, community, mental health, acute, and elective hospital services for a population of around 700,000 across North Wales.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description and Main Responsibilities
You will find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person Specification
Essential Criteria
* NVQ Level 3 in Administration or equivalent level of experience or knowledge, ECDL or equivalent knowledge or experience.
* Evidence of experience acquired within an NHS/public sector environment.
* Excellent IT skills in all aspects of MS Office to include Excel and SharePoint.
* Significant experience of full range of office procedures and practices.
* Advanced and accurate keyboard skills, using a range of software packages.
Desirable Criteria
* IT Qualification.
* Experience of procurement and financial mechanisms, e.g., placing orders, tracking, and clearing invoices.
* Experience of working in a GP Out of Hours service.
* Knowledge of GP Out of Hours service provision.
* Comprehensive experience of using a range of Microsoft software packages.
* Minute Taking.
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